Field Service Technician - Installer

Hamilton Storage; Franklin (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package including medical, dental, and tuition reimbursement

Paid vacation and sick time

Paid Time Off

Job summary

A leading automation solutions provider based in Franklin, Massachusetts, is seeking a dedicated Field Service Technician. This role involves conducting site surveys, installing and troubleshooting automated systems, and providing exceptional customer support. Candidates should possess an associate's degree or equivalent experience and have a strong mechanical and electronic understanding. The position requires significant travel and offers competitive compensation, including a comprehensive benefits package.

Qualifications

• Must have experience in automation or similar.
• Experience working with customers in life science or clinical fields is advantageous.
• Must be able to travel frequently as required.
• Ability to read schematics and assembly drawings.
• Must be able to lift up to 50 pounds.

Responsibilities

• Conduct site surveys for successful installations.
• Troubleshoot large scale automated systems.
• Provide on-site installation, repairs, and quality checks.
• Deliver remote support via phone and email.
• Perform customer training and assist with start-up testing.
• Travel to customer sites and coordinate with regional teams.

Skills

Excellent communication skills

Ability to work under pressure

Mechanical understanding

Electronic understanding

Customer service orientation

Attention to detail

Education

Associates degree or equivalent experience

Job description

Hamilton Storage provides automation solutions to customers in life science and clinical research. The company develops modular, scalable systems that automate sample storage, management, and processing. Hamilton provides all the benefits of advanced automation without the complexity associated with installing, operating, and maintaining large-scale custom systems. Acquired in 2007, Hamilton Storage is headquartered in Franklin, Massachusetts, USA with R&D facilities co-existing in both Franklin, MA and Bonaduz, Switzerland. The decentralized R&D organization benefits both production and marketing and allows Hamilton to stay close to the local markets and respond quickly to market needs.

• Conduct site surveys of customer locations to ensure a successful install of Hamilton products.
• Troubleshoot and install large scale automated freezers, air compressors and dryers.
• Identifies, analyzes, and repairs product failures. Orders and replaces parts as needed.
• Research and answer customer questions about product features, issues, and upgrades.
• Performs start up testing and customer training on features and general maintenance of product.
• Has solid knowledge of the organization’s products and services.
• Performs customer user training.
• Contributes to the R&D aspects of projects by presenting the install perspective.
• Provide on-site install, repairs, and quality checks.
• Provide remote support via phone, e-mail, and computer.
• Clearly and accurately complete documentation on time.
• Installer travel is roughly 50+% domestic travel.
• Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site.
• All other duties as assigned.
• Understand the system. Mechanically, electronically, sensors, motors, power distribution, configurations, backups, etc.
• Comfortable in confined spaces and still able to be aware of the environment.
• Comfortable working around live and wired systems.
• Understand the system. Mechanically, electronically, sensors, motors, power distribution, configurations, backups, etc.
• Able to read schematics and assembly drawings.
• Have excellent communication skills, which are appropriate for a customer-facing role.
• Be hardworking and enthusiastic with exceptional attention to detail.
• Able to work independently with limited direction as well as in a team.
• Be capable of working under pressure without compromise.
• Must have the ability to manage and meet schedule commitments.
• Must be able to travel frequently and be flexible, subject to Business requirements.
• Willingness to work additional hours and the flexibility to work overtime as and when required.
• Position requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work involves sitting most of the time.
• Associates degree or equivalent professional experience-based knowledge or certification. A degree or working towards a degree is an advantage.
• Experience in automation or similar is essential.
• Experience working with customers in the life science/clinical/pharmaceutical field would also be an advantage
• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth.
• Commitment to sustainable design.
• Competitive Compensation.
• Excellent Benefit Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more.
• Drug free workplace.

It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.