Field Service Technician - Industrial Weighing Products

METTLER TOLEDO; Elgin (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a global leader in precision instruments as a Calibration Technician. In this role, you will be responsible for performing calibration and preventative maintenance on industrial weighing equipment. You'll work independently while promoting service and products, ensuring compliance with safety and quality policies. This position offers a company vehicle, medical benefits, and a supportive work environment that values teamwork and innovation. If you have a passion for technology and customer service, this is the perfect opportunity to advance your career in a dynamic field.

Benefits

Company vehicle

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

Paid time off

Flexible spending

Disability and life insurance

Employee Assistance Program

Parental and caregiver leave programs

Qualifications

• Minimum of a High School Diploma or GED, or 5 years relevant experience.
• Customer-facing or field service experience preferred.

Responsibilities

• Perform calibration and preventative maintenance on industrial weighing equipment.
• Conduct end-user training and ensure compliance with safety policies.

Skills

Electro/mechanical repair

Customer service

Microsoft Office proficiency

Basic electrical and mechanical repair

PC networking

Software configuration

Education

High School Diploma or GED

Associate's degree in a technical major

5 years relevant experience

Tools

Company-issued Laptop PC

Tools and equipment

Job description

Our Opening and Your Responsibilities

The individual is responsible for performing calibration and preventative maintenance (PM) on basic industrial weighing equipment (e.g., floor and bench scales) independently within the respective Business Area. May assist others with installations, projects, and repairs as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Performs basic end-user training.
• Conducts calibrations and preventative maintenance according to METTLER TOLEDO procedures and customer requirements.
• Assists and cooperates with Scheduling Analysts and the Service Support Team as necessary.
• Proactively promotes and sells service and products; submitting sales leads appropriate to experience level.
• Ensures compliance with all safety and quality policies and procedures.
• Completes and submits all required paperwork professionally via company-issued Laptop PC daily.
• Maintains professional relationships with customers, sales, technicians, and leaders.
• Completes Kronos timekeeping daily, entering activity punches as they occur.
• Fosters collaboration and teamwork with field and support colleagues.
• Complies with the Company Fleet policy.
• Submits Weights & Measures paperwork to authorities timely.
• Performs other duties as assigned.

What You Need to Succeed

• A valid driver's license.
• Minimum of a High School Diploma or GED, or 5 years relevant experience in engineering, electronics, instrumentation, technology, or computer science, or equivalent technical support experience.
• Associate's degree (AA) in a technical major or equivalent preferred.
• Customer-facing or field service experience preferred; commercial experience desired.
• Basic understanding of electrical and mechanical repair, PC networking, and software configuration.
• 1-3 years electro/mechanical repair or weighing industry experience.
• Ability to obtain and maintain CDL and Weights & Measures license; failure to do so may result in employment termination.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to learn proprietary METTLER TOLEDO software.
• Willingness to travel overnight up to 25%, primarily via company vehicle or plane.
• Residence within the service territory.
• Willingness to work overtime (~10-15%, up to 25%).
• Willing to be exposed to site hazards, chemicals, dust, cold, fumes, and wear protective gear as required.

This position is safety-sensitive and subject to drug testing, including DOT regulations and physical exams.

Our Offer to You

• Company vehicle with insurance for work use.
• Tools, equipment, and clothing allowance.
• Medical, dental, vision, and 401(k) with company match.
• Tuition reimbursement, perks, and discounts.
• Parental and caregiver leave programs.
• Paid time off, flexible spending, disability, life insurance, travel insurance, Employee Assistance Program, and domestic partner benefits.
• Global leader in weighing solutions with a commitment to service and innovation.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services across various industries, with a presence in over 140 countries and about 40 direct offices. For more information, visit www.mt.com.

Equal Opportunity Employment

We value diversity and are an equal opportunity employer, considering applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or protected veteran status. More details in our Equal Employment Opportunity Policy. For EEO rights information, click here.