Field Service Technician - Industrial Mechanic

MIAS Inc., Materials Handling; Charlotte (NC); On-site; USD 37,195 - 45,460; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off (PTO)

Company-provided laptop

Paid travel and per diem

Job summary

MIAS Inc., Materials Handling in Charlotte, NC, is seeking a full-time Field Service Technician – Industrial Mechanic. In this role, you will perform repairs and maintenance on warehouse automation equipment, ensuring optimal operation and safety.

The ideal candidate has a completed apprenticeship, at least 2 years of experience, and is capable of conducting customer training. This position offers an hourly wage of $27–$33, along with medical benefits and a 401(k) plan.

Qualifications

• 2+ years of experience with automated storage and retrieval systems (AS/RS) or load handling preferred.
• Willingness to travel domestically and internationally.
• Valid driver's license.

Responsibilities

• Perform repairs, upgrades, and maintenance on warehouse automation equipment.
• Conduct product training for customers on system usage.
• Handle field service work and repairs across customer sites.

Skills

Mechanical skills

Ability to read technical drawings

Customer training skills

Problem-solving ability

Education

Completed apprenticeship as a construction or industrial mechanic

Job description

Headquartered in Munich, Germany, with locations in the United States, Hungary, China, and Australia, MIAS Group is the partner of choice for general contractors and system integrators seeking innovative intralogistics solutions. Founded in 1947 and operating as an independent brand under Jungheinrich AG since 2015, we employ more than 500 people across four locations worldwide, supplying stacker cranes and telescopic forks to customers around the globe.

The Role

We are looking for a full-time Field Service Technician – Industrial Mechanic to join our field team in the Charlotte, NC area. In this role, you will be the hands‑on expert our customers rely on — performing repairs, upgrades, and maintenance on warehouse automation equipment including stacker cranes and load‑handling devices. You will also conduct product training for customers, ensuring they get the most out of their systems.

Typical working hours are 7:00 AM to 3:30 PM, with scheduling flexibility based on customer needs. Some evening and weekend work may be required.

A Typical Day

You handle field service work and repairs across our customer sites — fixing and upgrading warehouse facilities using MIAS products to make operations more modern and efficient. You maintain heavy equipment including stacker cranes and load‑handling devices, always with a strong focus on safety. You also conduct product training for customers, making sure they are fully comfortable with their systems. It is hands‑on, varied work with visible impact.

What We Offer

• Hourly wage of $27–$33, commensurate with experience
• Medical benefits
• 401(k) with company match
• Paid time off (PTO)
• Company‑provided laptop, cell phone, and credit card
• Company‑provided uniforms with laundry service
• Paid travel and per diem

What We're Looking For

• Completed apprenticeship as a construction or industrial mechanic, or equivalent qualification
• 2+ years of experience with automated storage and retrieval systems (AS/RS) or load handling preferred
• Ability to read technical drawings and assembly instructions
• Willingness to travel domestically and internationally
• Valid driver's license

Equal Opportunity Employer

MIAS is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.