Field Service Technician – Industrial Bandsaws - Remote Michigan

Stanley Black & Decker, Inc.; Michigan; Remote; USD 67,000 - 108,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Employee Stock Purchase Plan

Paid time off

Job summary

Stanley Black & Decker, Inc. is seeking a Field Service Technician – Industrial Bandsaws to troubleshoot end-user issues, perform minor repairs, alignments and calibrations, and support customers remotely from Michigan and beyond.

You will coordinate with Territory Account Managers, use SFDC to manage data, stay current with industry trends, and recommend cost-effective solutions that improve saw operation quality.

Qualifications

• 2–5 years of equipment maintenance and repair experience or hands-on shop production background.
• Bachelor’s or Associate’s Degree in a related field preferred.
• Knowledge of hydraulic, electric, pneumatic and mechanical systems is preferable.
• Technical and mechanical ability to work with tools and machines.
• Sales experience in industrial sales is preferred.

Responsibilities

• Troubleshoot end-user problems through repairs, alignment and calibration to achieve optimal product performance.
• Coordinate with Territory Account Managers to manage territory, develop opportunities and handle service requests.
• Use SFDC to collect and maintain data about products, machines, materials, end users, and accounts.
• Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology.
• Maintain, calibrate, and troubleshoot distributor welding equipment.
• Motivate distributors and keep sales personnel focused on technical services as a value-added offering.
• Identify end-user applications to provide cost-effective product recommendations for saw operations.
• Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales reps.
• Learn and apply Lenox Advantage, Site Survey Process and reporting tools.
• Convince customers of the value of LENOX products and demonstrate price vs. cost benefits.

Skills

Troubleshooting

Calibration

SFDC

Hydraulic systems

Electrical systems

Pneumatic systems

Mechanical aptitude

Sales experience

Equipment maintenance

Distributors support

Education

Bachelor’s or Associate’s Degree

Tools

Salesforce (SFDC)

Welding equipment

Job description

Field Service Technician – Industrial Bandsaws - Remote

Michigan, US

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

• Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment, as well as product performance and trial tests to achieve optimum product performance.
• Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers.
• Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts.
• Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology.
• Maintain, calibrate, and troubleshoot distributor welding equipment.
• Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling.
• Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations.
• Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives.
• Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool.
• Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost.

The Person:

• 2-5 years of equipment maintenance and repair and/or hands-on experience in a shop production environment or equivalent.
• Bachelor’s or Associate’s Degree in a related field preferred.
• Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable.
• Technical and mechanical ability to work with tools and machines.
• Sales experience in industrial sales is preferred.

The Details:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

The Total Target Cash Compensation range for this position is $67,200.00 - $108,200.00

• This is the lowest to highest total target cash compensation range we would pay for this role at the time of this posting. Total target cash compensation offered may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. This role is eligible for a sales incentive plan or commission. Therefore, the total target cash compensation range is inclusive of base salary and target variable cash compensation. Please note that salary is only one component of total rewards at Stanley Black & Decker.
• The target cash compensation range listed in this job posting reflects the range for the primary location specified. The cash compensation range may vary for other locations.
• The successful candidate may be eligible for annual merit increases.
• Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Benefits & Perks

• Medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
• Medical, dental, life, vision, disability, 401(k),Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)

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