Field Service Technician- Indianapolis

AUTOBAG® Brand Automated Systems; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in packaging solutions is seeking a Field Service Technician for its Indianapolis site. The role includes installing and maintaining automated equipment, ensuring optimal performance, and building strong customer relationships. Ideal candidates will have an associate's degree in engineering and experience in troubleshooting automated systems to meet diverse client needs.

Qualifications

• Minimum of 3-4 years in a similar technical role.
• Proven experience in troubleshooting and repairing automated systems.
• Strong understanding of electrical and mechanical schematics.

Responsibilities

• Install and maintain automated packaging systems at customer locations.
• Diagnose and troubleshoot equipment issues.
• Travel to customer sites requiring flexible work hours.

Skills

Troubleshooting

Customer Service

Communication

Problem-Solving

Technical Support

Education

Associate’s degree in engineering, Automation, Electronics

Tools

PLC/control systems

Job description

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Field Service Technician- Indianapolis

LOCATION:

Indianapolis, IN, US

REQ ID: 51612

If you are a current employee click here to apply.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.

Position Summary

As an Automation Technical Service Representative (TSR) at Sealed Air, you will be responsible for the installation, maintenance, and repair of automated packaging equipment at customer sites. Your primary focus will be diagnosing and troubleshooting equipment issues, performing both preventative and emergency maintenance to ensure optimal system performance, and ensuring the reliability of automation systems. You will also play a key role in building customer relationships, proactively identifying opportunities to upsell equipment, services, and preventive maintenance (PM) agreements. Working closely with customers, you will aim to meet or exceed their packaging automation service needs, ensuring their satisfaction and fostering long-term partnerships.

Job Description

• Installation & Integration: Install, commission, and integrate Sealed Air’s automated packaging systems at customer locations, ensuring systems are fully operational upon completion.
• Maintenance & Service: Perform both preventative and emergency maintenance to address mechanical, electrical, and software-related issues, ensuring optimal system performance.
• Troubleshooting & Diagnosis: Diagnose and troubleshoot equipment malfunctions both remotely (via phone) and on-site, providing timely and effective solutions to minimize downtime.
• Calibration & Adjustment: Calibrate and adjust machinery settings to ensure the highest product quality and operational efficiency.
• Customer Support & Training: Provide technical guidance and training to customers on the proper operation, maintenance, and troubleshooting best practices of automated packaging equipment.
• Collaboration: Work closely with leadership, engineering, and support teams to ensure customer issues are resolved, reported, and communicated for future system improvements.
• Service Documentation: Document all service activities, including maintenance schedules, work orders, repairs, parts used, inventory management, and customer communications.
• Sales & Upselling: Identify opportunities for upselling service and maintenance agreements, along with elective services, directly with customers.
• Customer Relationship Management: Maintain professional relationships with customers, acting as the primary point of contact for technical inquiries or concerns, and ensuring customer satisfaction.
• Health & Safety Compliance: Adhere to all health, safety, and environmental protocols during service activities to ensure a safe working environment.
• Travel Requirements: Travel to customer locations within the region as needed, with the flexibility to work occasional nights or weekends.
• Organizational Skills: Demonstrates strong organizational and time management skills, including the ability to independently schedule weekly activities and prioritize tasks.
• Team Engagement: Attend team meetings and training courses as required to stay up to date with product knowledge and service procedures.
  
  

Qualifications

• Education: Associate’s degree in engineering, Automation, Electronics, or a related field, with demonstrated field experience; or a minimum of 3-4 years in a similar technical role.
• Technical Expertise: Proven experience in troubleshooting, repairing, and maintaining automated packaging systems, robotics, or comparable machinery.
• Mechanical & Electrical Knowledge: Strong understanding of electrical, mechanical, and PLC/control systems, as well as experience with external industrial automation systems such as conveyors and packaging machinery.
• System Interpretation: Ability to read, understand, and interpret electrical and mechanical schematics for troubleshooting purposes.
• Industry Safety Awareness: Familiarity with industry safety standards and protocols, particularly in manufacturing environments.
• Communication Skills: Excellent written and verbal communication skills for clear interaction with customers, team members, and leadership.
• Problem-Solving & Critical Thinking: Strong analytical and troubleshooting skills, with the ability to think critically and solve complex problems under pressure.
• Travel Flexibility: Ability to travel to customer locations and work in various environments, with flexibility for occasional overnight or weekend travel.
• Computer Skills: Proficiency with basic computer tools for diagnostic purposes, reporting, and service management systems.
• Licenses: Valid, unrestricted U.S. driver’s license and the ability to secure a valid U.S. Passport (or already possess one).
  
  

Requisition id: 51612

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

• Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [e-mail].
  
  

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WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.

Nearest Major Market: Indianapolis

Job Segment: Maintenance, CRM, Supply Chain, Relationship Manager, Electrical, Manufacturing, Technology, Operations, Customer Service, Engineering

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