Field Service Technician - IL/Midwest

ZipRecruiter; Chicago (IL); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a world-leading company in the CNC machine tool industry as a Field Service Technician. This exciting role involves providing technical support and service for CNC installations and breakdowns while working remotely from Illinois. You'll be responsible for maintaining and repairing high-quality machinery, ensuring optimal performance, and building strong customer relationships. With a focus on innovation and quality, this established firm offers a dynamic work environment where your skills will contribute to cutting-edge solutions. If you're ready to take your career to the next level and be part of a global team, this opportunity is for you.

Qualifications

• Strong mechanical and electrical skills are essential for this role.
• Experience in CNC programming and automation is a plus.

Responsibilities

• Maintain, troubleshoot, and repair ANCA equipment with precision.
• Prepare detailed service reports and build positive customer relationships.

Skills

Mechanical Engineering Skills

Electrical Skills

CNC Programming

Automation (Fanuc, Nachi)

CNC Machine Tools Operation

Fault-Finding Skills

Job description

Job Description

We are currently seeking a Field Service Technician reporting to our Michigan-based team but working REMOTELY from Illinois. It is ANCA’s preference that the candidate be based within a 2-hour radius of Chicago. This position will be reporting to the Branch Operations Manager. In this role, you will be providing professional service and technical support for ANCA CNC Machine Tool installations, breakdowns, quality, reliability, and product performance improvements.

Whilst the majority of this service work will take place in Chicago and its neighboring towns and cities, travel to neighboring states (IN, MO, WI, IA, MN) should also be expected.

Key Responsibilities:

1. Maintain, troubleshoot, diagnose, and repair ANCA equipment while maintaining fine tolerances.
2. Prepare detailed service reports on work performed.
3. Rebuild and recondition CNC machines.
4. Build and retain positive customer relationships that highlight ANCA’s strengths in service and support.
5. Provide input/suggestions to enhance ANCA products to meet customer requirements.

Required Skills & Knowledge:

1. Demonstrated mechanical engineering skills and ability.
2. Demonstrated electrical skills and ability.
3. Experience in CNC programming (but not essential).
4. Experience with Automation including Fanuc and Nachi robotic systems (but not essential).
5. Experience with the operation of CNC machine tools in a production environment, ideally with tool and cutter grinding machines.
6. Ability to investigate technical and service issues, with strong fault-finding skills.
7. Frequent travel that includes overnight stays is to be expected.

Company Description:

ANCA is a world-leading designer and manufacturer of high-quality CNC tool and cutter grinders. Operating for 50 years, we are a proud Australian company serving a global market with our range of innovative products and solutions. We design and manufacture machines that produce a wide range of tools and other components that contribute to almost everything you do in your daily life, from the smartphone you talk on to the car that you drive. Innovation and diverse ideas have always been part of ANCA’s DNA. It’s this culture that has seen us grow to over 1000 employees worldwide and have facilities in more than 12 countries.