Field Service Technician III - Chicago, IL - REQ 1033

ZipRecruiter; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading independent manufacturer seeks an FS Technician III in Chicago. This position involves commissioning and maintaining electrical power systems at customer sites. Candidates should have 3-5 years of industry experience, excellent problem-solving skills, and a customer-focused approach, with significant travel required.

Qualifications

• 3-5 years of relevant industry experience.
• Understanding hazards related to LV/MV equipment commissioning.
• Safety-conscious approach.

Responsibilities

• Commissioning, troubleshooting, and maintaining IEM and non-IEM products.
• Travel to customer sites for independent commissioning.
• Supervise junior technicians during site commissioning.

Skills

Problem-solving

Communication

Customer interaction

Job description

Job Description - FS Technician III - Chicago, IL - REQ 1033

IMPORTANT: In order to qualify for this position, you must have experience commissioning (Level 1-4) LV/MV Electrical Switchgear. Network Switches/Routers/Telecom/IT switches are not Electrical Switchgear.

IEM (Industrial Electric Mfg.) is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM delivers customer-specific solutions to meet the evolving power requirements of growth industries worldwide. This position offers an exciting opportunity within an innovative, growing company, with a backlog of bookings extending beyond 3 years.

PURPOSE OF POSITION:

This role is responsible for commissioning, troubleshooting, and maintaining IEM and non-IEM products. It is based at locations without a dedicated service office or production facility, requiring experience and independence working at customer sites performing field service on power products.

ESSENTIAL FUNCTIONS:

• Provide product/field service expertise, supporting complex power and control systems.
• Travel to customer sites to complete commissioning independently or lead a team to meet deadlines.
• Travel to IEM manufacturing or field service offices for training, factory witness/testing, or other activities.
• Attend site meetings and walk-throughs.
• Identify project risks and safety hazards onsite.
• Assist with project start-up and punch list resolution, collaborating with Project Managers to ensure completion.
• Report quality issues to manufacturing, working with production and engineering to resolve deficiencies.
• Coordinate with Field Service Lead to schedule additional resources.
• Lead or supervise site or client commissioning when directed, mentoring junior engineers or technicians on large projects.
• Accurately record time and complete field service and expense reports promptly.
• Perform other duties as assigned by supervisor.

SUPERVISION OF PERSONNEL:

• Supervise junior technicians or manufacturing team members when leading a site requiring additional commissioning resources.

KNOWLEDGE, SKILLS & ABILITIES:

• 3-5 years of relevant industry experience.
• Understanding hazards related to LV/MV equipment commissioning; safety-conscious approach.
• Strong problem-solving skills.
• Ability to manage multiple priorities.
• Excellent communication skills and customer interaction.
• Up to 70% travel; deployments over 100 miles from base not exceeding 2 weeks.