Field Service Technician III

Rivian; Washington, Bothell (District of Columbia, WA); Remote; USD 125,000 - 150,000; Full time

Job summary

An innovative company is seeking a dynamic Field Service Technician III to enhance customer experiences at service locations. This role requires a blend of technical expertise and exceptional customer service skills, fostering collaboration across teams. The ideal candidate will thrive in a fast-paced environment, adapting to challenges while delivering high-quality work. With responsibilities ranging from vehicle repairs to managing parts operations, this position offers the chance to make a significant impact in a growing organization. Join a team that values adventure and continuous improvement, where your contributions will help shape the future of electric vehicles.

Benefits

Comprehensive medical insurance

Dental insurance

Vision insurance

Flexible working hours

Qualifications

• 5+ years in automotive repair preferred.
• Ability to read electrical schematics and diagnose issues.
• Experience with diagnostics and vehicle alignment is a plus.

Responsibilities

• Follow repair procedures efficiently without compromising quality.
• Perform diagnosis, repairs, and inspections on vehicles.
• Manage parts operations and maintain accurate expense reports.

Skills

Automotive repair

Customer service

Communication skills

Problem-solving

Technical skills

Education

High School Diploma or GED

Automotive repair school graduate

Tools

Hand and power tools

Computer skills (Windows or Mac)

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This encompasses the emissions-free Electric Adventure Vehicles we build and the curious, courageous souls we seek to attract.

We challenge what's possible, reframe old problems, seek new solutions, and operate comfortably in unknown areas. Our diverse backgrounds unite us through a shared love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Technician III will be responsible for exceeding customer experience expectations at our service locations. The ideal candidate combines technical skills with excellent customer service, a go-getter attitude, quick thinking, strong communication, and a passion for adventure. You will collaborate daily with internal partners to address service needs and coordinate with Service, Vehicle, Delivery Operations, and Field Service Engineer teams. This role demands a dynamic, resourceful leader with superb communication skills, fostering cross-functional collaboration and a culture of continuous improvement to support Service teams and customers. Success in this role requires a customer-first mindset, adaptability in ambiguous situations, and a creative, flexible approach. Experience in automotive repair, process standardization, continuous improvement, and managing escalations is advantageous.

Responsibilities

• Follow Rivian repair procedures efficiently without compromising quality and safety
• Perform or assist with diagnosis, repairs, installations, and inspections on vehicles
• Support vehicle repairs outside of a service center setting
• Conduct road tests to ensure repair quality
• Manage parts operations including ordering, receiving, shipping, and inventory
• Stay updated with technical skills and training
• Support campaigns and containment initiatives
• Maintain accurate expense reports
• Deliver high-quality work independently
• Collaborate effectively in a dynamic environment
• Provide service support to the field and Service organization
• Communicate professionally in a customer-facing environment
• Document repairs accurately
• This role may transition from remote to on-site work at a nearby service center within 90 miles or 2 hours
• Travel to support locations as needed until local service centers are established, including production plants
• Operate remotely if applicable until on-site work begins

Qualifications

• HS Diploma or GED preferred
• Automotive repair school graduate preferred
• 5+ years in automotive repair preferred
• Proficient with hand and power tools
• Computer skills in Windows or Mac environments
• Basic diagnosis and workflow knowledge
• Ability to read electrical schematics
• Experience with diagnostics, high/low voltage systems, tire repair, vehicle alignment, and hybrid systems is a plus
• Understanding of vehicle electronic communications like CAN Bus
• Valid driver's license with a clean record; ability to drive trucks/trailers preferred
• Experience with parts and billing systems beneficial
• Start-up environment experience advantageous
• Patience, eagerness to learn, positivity, organizational skills, and physical ability to perform occupational tasks are required
• Fluent in English, with good document reading and interpretation skills
• Minimum age 21
• Availability for 40 hours/week, including weekends and holidays, with shifts potentially in evenings, overnights, or early mornings

Pay Disclosure

Salary Range for Washington Applicants: $33.29 - $38.10 per hour (based on experience, location, and other factors).

Benefits: Comprehensive medical, dental, and vision insurance for full-time employees and dependents, effective from first day, with premiums covered mostly by Rivian.

Equal Opportunity

Rivian is an equal opportunity employer, committed to fair employment practices. We welcome applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, or other protected characteristics. Accommodations are available for persons with disabilities; contact [e-mail].

Candidate Data Privacy

We collect, use, and disclose your personal data in accordance with applicable laws for recruitment purposes, including background checks, employment processing, and legal compliance. Your data may be shared internally and with service providers, and stored internationally, including in the US, UK, Canada, and the EU. We do not accept applications via third-party services.