Field Service Technician III

Leidos; United States; Remote; USD 50,000 - 91,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to ensure the operational efficiency of critical security screening equipment. This role involves performing both scheduled and unscheduled maintenance while providing exceptional customer service and technical training. The ideal candidate will have a strong background in field service, a knack for problem-solving, and the ability to work in secure environments. With a commitment to excellence and a focus on reliability, you will play a vital role in maintaining safety at U.S. airports. Join a forward-thinking company that values your expertise and offers opportunities for growth and development.

Qualifications

• Minimum 2 years of field service experience repairing security equipment.
• Familiar with measuring devices and technical schematics.

Responsibilities

• Perform corrective and preventative maintenance on security equipment.
• Attend customer meetings and provide technical coaching.

Skills

Field Service Experience

Customer Interaction

Technical Schematics Interpretation

Safety Procedures Knowledge

Communication Skills

Education

Associate's Degree

2 additional years of related work experience

Tools

Digital Multimeters

Flow Meters

Oscilloscopes

Job description

Description

Perform efficiently and independently to support 365/24/7 support commitment to customer. Duties include installation, decommission, preventative and corrective maintenance on various models of Transportation Security Equipment (TSE) and commercial customer security screening equipment. Review proper operational procedures with security equipment operators. Utilize mobile devices to document work performed and update customer service requests in near real time. Must be able to clearly document work performed (via email) when service requests are not dispatched to mobile device. Able to clearly and effectively communicate with customer staff and other field service technicians. Must be familiar with standard safety concepts, practices, and procedures for maintaining security equipment. Use work experience and sound judgment to plan and accomplish daily/weekly and monthly work objectives. Utilize support equipment such as digital multimeters, flow meters or oscilloscopes to accurately diagnose and repair equipment malfunctions. Works under general supervision. A degree of independence, creativity and latitude is required.

Experience on specific security screening equipment is a plus: CEIA, Smiths Detection, Rapiscan, and Leidos. Ability to work in secure environments and pass applicable background checks is a must. Candidates must have a good driving record and a reliable personal vehicle to use for performing daily work. Must be available for overtime as needed in addition to travel. If not already certified for maintaining and repairing the security equipment noted above, then certification is a condition of employment. High level of reliability is required.

Primary Responsibilities:
Report to the Director of Checkpoint Maintenance. Performs scheduled and unscheduled corrective (CM) and preventative (PM) maintenance activities on Transportation Security Equipment at U.S. airports and its territories. Attend customer meetings, capture and communicate customer feedback, provide operator and technical coaching/refresher training. Must successfully complete all equipment technical trainings. Must be able to pass a thorough background check (vetting) for TSA/DHS.

Basic Qualifications:
- Minimum 2 years (4 years without degree/technical school) of field service experience repairing and servicing security equipment or related equipment. (HVAC, medical x-ray/CT systems, etc.)
- Demonstrated experience in a customer facing/interacting role (performing customer training, encouraging and capturing customer feedback, conflict mediation/resolution/de-escalation)
- Familiar using measuring devices (digital multimeters, mass flow meters)
- Adept at interpreting technical schematics and diagrams
- Working knowledge of x-ray/CT imaging and/or magnetometer metal detector systems
- Role expected to travel at 75%, due to frequent travel requirement the ideal candidate should be located within 75 miles of a medium sized (CAT II) or larger airport

Preferred Qualifications:
- Associate’s Degree preferred or 2 additional years of related work experience in lieu of degree

Original Posting:

April 16, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $50,050.00 - $90,475.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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