Field Service Technician III

Canon Solutions America; San Jose (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

Canon Solutions America seeks a dedicated Field Service Technician III to provide expert operational, maintenance, and networking support. This customer-facing role demands thorough technical knowledge and a dedication to exceeding customer expectations. With a competitive hourly rate and various employee perks, this opportunity invites you to join a leader in imaging solutions and innovation.

Benefits

Employee referral bonus

Employee discounts

Casual dress attire program

Volunteer opportunities

Canon welcome kit and official merch

Qualifications

• 2 to 4 years of related experience as a field technician.
• Ability to lift 50 pounds and stay active.
• Must maintain customer and technical compliance.

Responsibilities

• Diagnose mechanical, software, network, and system failures.
• Service and repair designated equipment to Canon standards.
• Maintain all technical information and Field Service Reports.

Skills

Technical support

Problem-solving

Customer service

Education

Associate’s degree in electronics or electrical engineering

Job description

About the Role

The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments. You must be willing to learn and comprehend new products and skills at a moment’s notice.If you’re in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24/7 customer-driven setting, we want to hear from you. Canon USA, a pioneer in technology, solutions, and services, is actively on the lookout for a Field Service Technician III to make an immediate impact on our talented team.

Your Impact

We’re searching for a true go-getter to: - Diagnose mechanical, software, network, and system failures, using established procedures. - Service and repair designated equipment to Canon standards and specifications. - Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping. - Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. - Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. - Control all technical information and Canon property assigned. - Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested. - Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance. - Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas. - Interface with customer IT depts.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We’re looking for a dedicated individual with: - Typically requires general and/or vocational training plus 2 to 4 years of related experience. - An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. - Direct experience working as a field technician. - The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory. - The ability to travel (valid driver’s license and acceptable driving record necessary). - Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises. - Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). In accordance with applicable law, we are providing the anticipated rate for this role:$24.39 - 36.53 hourly. This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to itsKyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM19 #LI-FL1 Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.We’re looking for a dedicated individual with:- Typically requires general and/or vocational training plus 2 to 4 years of related experience.- An Associate’s degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.- Direct experience working as a field technician.- The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory.- The ability to travel (valid driver’s license and acceptable driving record necessary).- Capable of excelling in a 24/7 environment, while performing shift work and on-call rotations.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).In accordance with applicable law, we are providing the anticipated rate for this role:$24.39 - 36.53 hourly.This role is eligible for a transportation allowance.