Field Service Technician III

ITW EAE; Illinois; On-site; USD 52,348 - 66,124; Full time

Benefits offered by this job

Health insurance

Paid parental leave

401(k) with match

Tuition reimbursement program

Job summary

A global industrial company is seeking a Field Service Engineer III to lead complex service operations and mentor junior engineers. This role requires strong technical expertise, customer engagement, and project management skills. Frequent domestic and international travel (up to 80%) is needed. Compensation ranges from $38.00 to $48.00 per hour, accompanied by generous benefits including health insurance and a 401(k) match.

Qualifications

• 7-10 years of related experience in field service.
• Valid U.S. Driver's License and passport required.
• Frequent travel and physical capability to lift 60-75 lbs.

Responsibilities

• Lead service operations for complex equipment.
• Provide mentorship to junior engineers.
• Ensure high-quality customer service and support.

Skills

Technical expertise in equipment diagnostics

Team leadership

Customer engagement

Project management

Process improvement

Education

AA/AS Degree preferred

7 years mechanical or electromechanical equipment repair experience

Job description

Company Overview

Founded in 1912, ITW is a global industrial company centered on a differentiated and proprietary business model. The company’s seven industry-leading segments leverage the ITW Business Model to generate solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s more than 45,000 dedicated colleagues around the world thrive in our decentralized, entrepreneurial culture. In 2024, the company achieved revenues of $15.9 billion, with roughly half coming from outside North America.

Division Description

ITW Electronics Assembly Equipment (EAE) Division is made up of four brands strongly recognized by Contract Manufacturers and OEMs in the Electronics and Industrial Markets. The division designs, develops, manufactures, and markets capital equipment primarily used in the assembly process of printed circuit boards (PCBs) and other industrial applications.

Position Summary

The Field Service Engineer III (FSE III) is a senior‑level role responsible for leading complex field service operations, supporting key customer accounts, and mentoring junior engineers. This position combines advanced technical expertise with team leadership to ensure successful installation, maintenance, and repair of capital equipment. The FSE III plays a critical role in driving service excellence, improving processes, and delivering a high level of customer satisfaction in a fast‑paced, field‑based environment.

Essential Job Responsibilities

Technical Leadership & Support

• Serve as the technical expert for diagnosing and resolving complex equipment issues
• Provide guidance, mentorship, and support to junior Field Service Engineers
• Assist with training and onboarding of new team members

Installation & Service Execution

• Lead installation and configuration of advanced equipment at customer sites
• Perform routine maintenance, troubleshooting, and emergency repairs
• Ensure all work meets company standards and customer specifications

Customer Engagement

• Deliver high‑quality customer service and technical support
• Conduct on‑site training and provide system guidance to end users
• Build strong relationships with customers to support long‑term success

Project & Operations Management

• Plan, schedule, and execute field service projects
• Manage resources and timelines to ensure on‑time completion
• Maintain accurate service documentation, reports, and equipment records

Compliance & Continuous Improvement

• Ensure adherence to company policies, safety standards, and industry regulations
• Identify and implement process improvements to enhance service efficiency and quality
• Support inventory management of tools, parts, and calibration equipment

Qualifications & Skills

• Present a positive image projection and interface to Service Group
• Supervise and provide technical support to junior FSEs; foster a collaborative, can‑do, results‑oriented working environment within the team
• Professionalism in appearance and manner; set examples for FSE I/II
• Competence and high‑level service delivery
• Team oversight and organization; documentation is timely and accurate; PMs are current and quality for the FSE Group; calibration jig inventory maintenance; care for company assets, tools, laptop, cell phone, etc.
• Teamwork with Sales and peers
• Typically requires 7‑10 years of related experience

Education

• AA/AS Degree preferred; 7 years mechanical, electromechanical equipment repair experience in the Surface Mount Technology industry sufficient in lieu of a degree

Work Environment & Travel

• Frequent domestic and international travel (up to 80 %)
• Work performed at customer sites and in field environments
• Must be able to lift 60–75 lbs and work within/around equipment; sufficient flexibility to bend into machinery without restrictions

Other Pertinent Qualifications

• Valid U.S. Driver’s License
• Valid U.S. passport

Compensation

The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is $38.00 – $48.00 per hour. The role includes competitive compensation and generous benefits, including health, dental, vision, life and LTD insurance, paid parental leave, a 401(k) with match, a generous tuition reimbursement program, and more.

Equal Employment Opportunity

ITW is an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email [e-mail] to request assistance. ITW values all employees and is committed to equal employment opportunity and fair treatment.