Field Service Technician III

Rivian; Denver (CO); On-site; Full time

Job summary

Join a leading company as a Field Service Technician III, where you'll enhance customer experiences and work with dynamic teams. This role requires strong communication skills, technical acumen, and a commitment to quality service in the automotive sector.

Benefits

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

Qualifications

• 5+ years' experience in automotive repair preferred.
• Fluent English communication skills.
• Physical ability to perform tasks up to 50 lbs.

Responsibilities

• Follow repair procedures efficiently without compromising quality.
• Perform diagnosis, repairs, installations, and inspections on vehicles.
• Manage parts operations including ordering and inventory.

Skills

Communication

Organizational Skills

Customer Service

Education

HS Diploma or GED

Graduation from an accredited automotive repair school

Tools

Hand and Power Tools

Work Order Management Systems

Job description

Join to apply for the Field Service Technician III role at Rivian

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Technician III will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will work with internal partners daily to assist with service needs and coordinate with Service, Vehicle, Delivery Operations, and Field Service Engineer teams. This role requires a dynamic, resourceful leader with excellent communication skills, who fosters cross-functional interaction and promotes continuous improvement to support our Service teams and customers. Success in this role demands a customer-first approach, adaptability in ambiguous environments, and a creative, flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is advantageous.

Responsibilities

1. Follow Rivian repair procedures efficiently without compromising quality and safety.
2. Perform or assist with diagnosis, repairs, installations, and inspections on vehicles.
3. Support vehicle repairs outside of a service center setting.
4. Conduct road tests to ensure repair quality.
5. Manage parts operations including ordering, receiving, shipping, and inventory.
6. Stay updated with technical skills and training requirements.
7. Support campaigns and containment initiatives.
8. Maintain accurate expense reports.
9. Work with high quality and efficiency with minimal supervision.
10. Collaborate with team members in a dynamic environment.
11. Provide field service support to the Service organization.
12. Communicate professionally in a customer-facing environment.
13. Document repairs properly.
14. This role may transition from remote to on-site work at a nearby service center within 90 miles or 2 hours.
15. Travel to support locations as required until local Service Centers open, including production plants.
16. Operate remotely until local service centers are operational, if applicable.

Qualifications

1. HS Diploma or GED preferred.
2. Graduation from an accredited automotive repair school preferred.
3. 5+ years’ experience in automotive repair preferred.
4. Proficiency with hand and power tools.
5. Comfortable with using a laptop or computer in Windows or Mac environments.
6. Basic diagnosis and workflow knowledge.
7. Ability to read electrical schematics.
8. Limited diagnostic experience.
9. Understanding of high and low voltage electricity (basic theory).
10. Ability to perform tire repair and vehicle alignment.
11. Hybrid repair experience is a plus.
12. Ability to diagnose and explain vehicle electronic communications like CAN Bus.
13. Valid driver’s license with a clean record.
14. Some travel may be required.
15. Parts department and billing experience preferred.
16. Experience with work order management systems.
17. Experience in start-up environments preferred.
18. Patience and eagerness to learn.
19. Positive attitude in difficult situations.
20. Strong organizational and time management skills.
21. Physical ability to perform occupational tasks up to 50 lbs.
22. Fluent English communication skills.
23. Minimum age of 21.
24. Availability for 40 hours/week, including weekends and holidays, with shifts possibly in evenings, overnights, or early mornings.

Pay Disclosure

Hourly Rate for Colorado Based Applicants: Min:$31.84 Mid:$35.38 Max:$36.44

Rivian offers comprehensive medical, dental, and vision insurance for full-time and part-time employees and their families.

Equal Opportunity

Rivian is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or other protected characteristics. We are committed to accessibility and encourage applicants with disabilities to request accommodations by contacting [e-mail].

Candidate Data Privacy

We may collect and process your personal data during the recruitment process, in accordance with applicable laws. Your data may be shared with internal teams, affiliates, and service providers, and may be transferred internationally. For more details, see our privacy policy.