Automation Technician - OTSS

Okuma America Corporation; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Structured bonus opportunities

Pension plan

401(k) with company match

Medical, dental and vision coverage

Tuition reimbursement

Job summary

Okuma America Corporation in Charlotte, NC is seeking a Manufacturing Automation Technician with 5–7 years of experience to install, diagnose, repair and maintain Okuma CNC machines and automation systems. This full-time position involves up to 50% travel and day shifts.

You will provide on-site and remote support, develop service documentation, and contribute to safety and continuous improvement initiatives, with a focus on quality and customer success.

Qualifications

• Associate degree in Mechanical Engineering Technology, Electronics, Automation, Mechatronics or related field.
• 5–7 years of experience supporting CNC machine tools, automation systems, or advanced manufacturing technologies.
• Experience with CNC controls, servo systems, PLCs; Okuma experience preferred.

Responsibilities

• Install, troubleshoot, repair, and maintain Okuma CNC machines, automation systems, and integrated manufacturing solutions.
• Diagnose complex mechanical, electrical, control, software, and automation issues.
• Perform machine retrofits, upgrades, and system improvements to enhance performance and reliability.
• Support robotics, material handling systems, and other automated manufacturing technologies.
• Provide advanced on-site and remote technical support to customers and distributors; escalate complex issues as needed.

Skills

Troubleshooting across systems

CNC controls

Electrical & mechanical systems

Reading schematics/CAD

Education

Associate Degree in technical field

Tools

CAD/CAM software

Precision measuring tools

Job description

Job Details Job Location: Corporate Headquarters - Charlotte, NC 28278

Position Type: Full Time

Education Level: 2 Year Degree

Travel Percentage: Up to 50%

Job Shift: Day

Job Category: Manufacturing Automation Technician

How You'll Make an Impact

Support CNC & Automation Systems

• Install, troubleshoot, repair, and maintain Okuma CNC machines, automation systems, and integrated manufacturing solutions.
• Diagnose complex mechanical, electrical, control, software, and automation issues.
• Perform machine retrofits, upgrades, and system improvements to enhance performance and reliability.
• Support robotics, material handling systems, and other automated manufacturing technologies.

Deliver Expert Technical Support

• Provide advanced on-site and remote technical support to customers and distributors.
• Serve as an escalation resource for complex issues beyond standard distributor capabilities.
• Identify root causes and implement corrective actions for recurring or critical equipment issues.
• Utilize precision diagnostic and measurement equipment to verify machine accuracy and performance.

Train, Document & Share Knowledge

• Develop and deliver technical training for Okuma personnel, distributors, and end users.
• Create and maintain service documentation, technical manuals, repair procedures, and knowledge base resources.
• Document service activities and communicate findings, recommendations, and progress through detailed reports.
• Support warranty reviews and provide technical recommendations when needed.

Safety & Continuous Improvement

• Maintain compliance with company policies, safety procedures, and OSHA requirements.
• Participate in after-hours or rotational support as needed.
• Contribute ideas and initiatives that improve service quality, operational efficiency, and customer satisfaction.

Preferred Qualifications & Skills

Education

• Associate Degree in Mechanical Engineering Technology, Electronics, Automation, Mechatronics, or a related technical field preferred.
• Equivalent combination of education, training, and relevant experience will be considered.

Experience

• Five (5) to seven (7+) years of experience supporting CNC machine tools, automation systems, or advanced manufacturing technologies.
• Strong background working with CNC controls, servo systems, PLCs, and industrial automation.
• Experience with Okuma machine tools strongly preferred.
• Robotics, integrated manufacturing systems, or factory automation experience preferred.

Skills & Competencies

• Advanced troubleshooting skills across mechanical, electrical, CNC, and automation systems.
• Strong understanding of machine tool theory, manufacturing processes, hydraulics, and pneumatics.
• Ability to read and interpret mechanical drawings, electrical schematics, and CAD/CAM files.
• Proficiency with precision measuring and diagnostic equipment.
• Knowledge of ISO, OSHA, ANSI, and industrial safety standards.
• Strong communication, customer service, and relationship-building skills.
• Ability to manage multiple priorities and work independently in fast-paced environments.
• Proficiency with Microsoft Office applications and service documentation tools.

Physical Requirements

• Ability to stand, walk, bend, reach, and perform physical work for extended periods.
• Ability to lift, push, pull, and carry up to 70 pounds.
• Ability to work safely in manufacturing facilities, warehouses, and customer-site environments.

Travel Requirement

Approximately 50% travel, including domestic and occasional international travel, to support customer installations, service activities, and automation projects.

The Okuma Difference

At Okuma, innovation is more than a goal. It is part of who we are. As one of the world's leading manufacturers of CNC machine tools, we invest in advanced technology, employee development, and strong customer relationships. Our team members enjoy a collaborative environment where knowledge sharing, continuous learning, and professional growth are encouraged.

When you join Okuma, you become part of an organization that values excellence, teamwork, integrity, and a commitment to helping customers succeed. You'll have opportunities to expand your technical expertise, work alongside industry professionals, and contribute to meaningful business outcomes.

Supporting Your Success

At Okuma, we invest in our employees' well-being and professional growth. Our comprehensive benefits package includes structured bonus opportunities, a pension plan, 401(k), medical, dental, and vision coverage, company-paid disability insurance, flexible spending accounts, wellness and gym reimbursement programs, tuition reimbursement, generous paid time off, paid holidays, parental leave, and flexible scheduling options.

Equal Opportunity & Accommodations

Okuma America Corporation is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. Qualified applicants will be considered for employment without regard to any status protected by applicable law.

Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the application process and perform the essential functions of the position.

This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may change based on business needs.