Field Service Technician II - Utilites

Ring Power Cat; Concord (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Ring Power Corporation is seeking a Service Field Technician II to diagnose, repair, and maintain Caterpillar equipment across assigned jobs in a safety-focused environment. You will use manufacturer specifications to service mechanical, electrical, and hydraulic systems while maintaining tools and documentation.

The role requires 3-4 years of experience, a valid driver’s license, and the ability to train and mentor teammates, with a focus on safety and cost control in daily operations.

Qualifications

• High School diploma or GED required.
• 3-4 years of experience.
• Valid Driver License.
• Successfully completed all required training curriculum to be designated Service Field Tech II.
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of knowledge through re-training as requirements change.

Responsibilities

• Diagnose, disassemble and assemble components to manufacturer specifications.
• Perform designated repairs on equipment including mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Maintain tools and pursue safety and quality standards.
• Document repairs and track repair times using appropriate software.
• Monitor job expenses versus estimates and report overruns to supervisor.
• Train and mentor others in the department.

Skills

Safety awareness

Communication

Information gathering

Fiscal accountability

Initiative

Results oriented

Adaptability

Credibility

Personal development

Education

High School diploma or GED

Tools

Dealer software

Job description

Primary Job Role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes. Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications. Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times. Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed. Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Performs other duties as assigned.

Essential Job Competencies

Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Communication Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Information Gathering Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs. Fiscal Accountability Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits. Monitors budget usage and ensures critical costs are covered. Seeks ways to reduce costs. Takes Initiative Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Results Oriented Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work. Adaptability Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things. Credibility Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures. Personal Development Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

Ring Power Corporation Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service. In order to preserve the \"Customers First\" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Education and Experience

Formal Education High School diploma or GED

Experience 3-4 years

Required / Credentials

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Valid Driver License

Successfully completed all required training curriculum to be designated Service Field Tech II

Not Required but Highly Desired Criteria

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Updating of Knowledge

Job requirements frequently change requiring re-training once or more per year.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Working Environment

Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

\"NA\" Not Applicable

\"O\" Occasionally - (up to 3 hours/day)

\"F\" Frequently - (3-6 hours/day)

\"C\" Constantly - (6-8 hours/day)

F Climbing

O Balancing

O Stooping

F Kneeling

F Crouching

F Crawling

F Reaching

C Standing

F Sitting

F Walking

F Feeling

F Fingering

F Grasping

F Repetitive Motion

F Talking

F Hearing

F Pushing - Up to 25 lbs.

F Pulling - Up to 25 lbs.

F Lifting - Up to 25 lbs.

O Pushing - 26-50 lbs

O Pulling - 26-50 lbs.

F Lifting - 26-50 lbs.

O Pushing - Over 50 lbs.

O Pulling - Over 50 lbs.

O Lifting - Over 50 lbs.

Environmental Conditions

\"NA\" Not Applicable

\"O\" Occasionally - (up to 3 hours/day)

\"F\" Frequently - (3-6 hours/day)

\"C\" Constantly - (6-8 hours/day)

O Inside conditions Protection from weather but not necessarily from temperature change.

F Outside environmental conditions No effective protection from weather.

O Extreme cold Temperatures below 32 degrees for periods of more than one hour.

F Extreme heat Temperatures above 100 degrees for periods of more than one hour.

F Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level

F Vibration Exposure to oscillating movements of the extremities of whole body.

F Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.

F Atmospheric conditions One or more of the following condition that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.

F Oils There is air and/or skin exposure to oils and other cutting fluids.

O Air particulates / contaminants the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER