Field Service Technician I - Crane

Ring Power Cat; Riverview (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Ring Power Corporation, Inc. in Florida is seeking a skilled Service Field Technician to diagnose, repair and maintain Caterpillar equipment at customer sites.

You will work with mechanical, electrical and hydraulic systems while adhering to safety policies and documenting repairs. The role requires a high school diploma or GED, 5–6 years of hands-on experience, a valid driver’s license, and the ability to read and interpret technical material.

Qualifications

• High School diploma or GED is required.
• 5-6 years of related work experience is required.
• Valid Driver's License is required.
• Ability to read and comprehend written material and communicate effectively with employees and customers.

Responsibilities

• Diagnose, disassemble and assemble components to manufacturer specifications.
• Perform mechanical, electrical and hydraulic repairs and maintenance on equipment.
• Maintain required set of tools and ensure safety procedures are followed.
• Document repairs using appropriate software and report repair times and costs.
• Monitor job expenses versus estimates and escalate overruns.
• Train and mentor others; may assume supervisor duties temporarily.

Skills

Safety

Communication

Information Gathering

Takes Initiative

Results Oriented

Adaptability

Credibility

Personal Development

Education

High School diploma or GED

5-6 years experience

Job description

Primary Job Role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes. Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications. Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times. Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed. Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors positon temporarily, as necessary. Performs other duties as assigned.

Essential Job Competencies

Safety

fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills

Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Communication

Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Information Gathering

Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs.

Takes Initiative

Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

Results Oriented

Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.

Adaptability

Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things.

Credibility

Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Personal Development

Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano.

Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Education And Experience

Formal Education

High School diploma or GED

Experience

5-6 years

Required / Credentials

Valid Drivers License

Successfully completed all required training curriculum to be designated Service Field Tech I

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Not Required But Highly Desired Criteria

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Updating of Knowledge

Job requirements frequently change requiring re-training once or more per year.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving

Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring.

Creativity

Job requires creativity as part of carrying out daily activities. New approaches are encouraged.

Autonomy

Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Working Environment

Stress Load

Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation

Job frequently involves changes in priorities, complexity and/or quantity of work.

Work Schedule

Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

• "NA" Not Applicable
• "O" Occasionally - (up to 3 hours/day)
• "F" Frequently - (3-6 hours/day)
• "C" Constantly - (6-8 hours/day)

F Climbing

O Balancing

O Stooping

F Kneeling

F Crouching

F Crawling

F Reaching

C Standing

F Sitting

F Walking

F Feeling

F Fingering

F Grasping

F Repetitive Motion

F Talking

F Hearing

F Pushing - Up to 25 lbs.

F Pulling - Up to 25 lbs.

F Lifting - Up to 25 lbs.

O Pushing - 26-50 lbs

O Pulling - 26-50 lbs.

F Lifting - 26-50 lbs.

O Pushing - Over 50 lbs.

O Pulling - Over 50 lbs.

O Lifting - Over 50 lbs.

Environmental Conditions

• "NA" Not Applicable
• "O" Occasionally - (up to 3 hours/day)
• "F" Frequently - (3-6 hours/day)
• "C" Constantly - (6-8 hours/day)

O Inside conditions Protection from weather but not necessarily from temperature change.

F Outside environmental conditions No effective protection from weather.

O Extreme cold Temperatures below 32 degrees for periods of more than one hour.

F Extreme heat Temperatures above 100 degrees for periods of more than one hour.

F Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level

F Vibration Exposure to oscillating movements of the extremities of whole body.

F Hazards Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.

F Atmospheric conditions One or more of the following conditions that affect the respiratory system or the skin Fumes, odors, dust, mists, gases or poor ventilation.

F Oils There is air and/or skin exposure to oils and other cutting fluids.

O Air particulates / contaminants the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER