Field Service Technician II - Sierra Conservation Center - Jamestown, CA

Special Order Systems, Inc.; Jamestown (CA); In loco; USD 39.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Health insurance

Paid time off

Vision insurance

Descrizione del lavoro

Special Order Systems, Inc. seeks a field telecom technician to install, repair and maintain telecommunications hardware and networking equipment across California, including tablets and related devices. The role requires travel and on-site support for customers in correctional facilities.

You will install and troubleshoot phones, kiosks, video terminals, and WAPs, while ensuring inventories are accurate and procedures are followed. Strong knowledge of VOIP and networking is essential.

Competenze

• High school diploma or GED.
• 3 years of installation/maintenance of telecom and networking devices.
• Experience with Windows OS, VOIP, Adtran Fortinet, Cisco IOS.
• Telephony wiring and terminations (CAT3/CAT5).
• Knowledge of cabling standards (CAT3/5/6).
• Preferred: Microsoft and Cisco certifications.

Mansioni

• Travel throughout California to install, repair, and maintain telecom hardware and networking equipment.
• Install and maintain phones, kiosks, tablets, and related equipment in facilities.
• Provide operations support for site surveys and sales conferences.
• Troubleshoot issues across multiple departments and communicate with dispatchers.
• Educate customers on Securus products and provide training as needed.
• Maintain inventory of equipment and tools and manage assets.

Conoscenze

Telecom installation

Networking

Troubleshooting

VOIP

Customer service

Formazione

High school diploma or GED

Strumenti

Windows OS

Cisco IOS

Fortinet

Adtran

Kinetic/Networking gear

Descrizione del lavoro

Job Details: Job Location: Sierra Conservation Center (SCC) - Jamestown, CA - Jamestown, CA 95327, Salary Range: $28.00 - $32.00 Hourly, Position Overview:

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and install all Securus’ products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned. Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving. Provides installation assistance, training or troubleshooting assistance to an FSA and/or FST1.

Essential Duties:

• Must be available to travel throughout the State of California based on operational and business needs. Travel may require overnight stays.
• Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities.
• Must be available to travel throughout the State of California based on operational and business needs. Travel may require overnight stays.
• Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
• Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences.
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information.
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution.
• Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services.
• Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required.
• Maintains inventory of equipment and tools.
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.).
• Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment.

Knowledge, Skills, and Abilities:

• Demonstrate the proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all of Securus products such as: Inmate Calling System, Video Visitation, Kiosk and/or Tablets
• Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, and Securus equipment).
• Ability to work all tasks to completion with a high sense of urgency and the highest work quality.
• Negotiates alternatives means of resolving issues and escalates issues when necessary.
• Responds to requests from management and customers via phone, e-mail and/or with reporting.
• Adheres to Field Service Standards and all Company policies.
• Self-starting, able to self-train on telephony based product line.
• Excellent ability at multi-tasking, setting priorities and tracking issues concurrently.
• Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management.

Minimum Qualifications:

• High school diploma or GED
• 3 years of installation repair and maintenance of telecom and networking devices.
• Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
• Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems.
• Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.

Preferred Qualifications:

• Experience in conduit bending (EMT and Rigid)
• Microsoft Certifications (A+, N+, MCSE etc.)
• Cisco Certifications (CCNA etc.)
• Electronics / Electrical Certification or Degree
• 6 years or more of related experience
• Wireless technology experience
• Fiber termination experience
• Previous experience working in law enforcement or correctional environment

Physical Requirements:

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 45 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Pay: $28.00 - $32.00 per hour

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Ability to Relocate

Work Location: In personQualifications: