Field Service Technician II - Seattle, WA

Mitsubishi Electric Power Products, Inc.; Seattle (WA); Remote; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician II, where you will play a vital role in delivering world-class support for Uninterruptible Power Supplies (UPS). This position offers the opportunity to troubleshoot, repair, and maintain critical power solutions while working directly with customers. With a focus on innovation and collaboration, you will ensure that operations run smoothly and efficiently. Enjoy competitive pay, comprehensive health coverage, and generous paid time off, all while contributing to a mission that drives the future of power systems. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

Comprehensive Health Coverage

401(k) Retirement Plans

Generous Paid Time Off

Career Development Programs

Exclusive Employee Discounts

Qualifications

• 4 years of experience in troubleshooting and repairing technical products.
• Intermediate knowledge of UPS products and services.

Responsibilities

• Perform start-up services and preventative maintenance at customer sites.
• Provide technical support and resolve issues for customers.

Skills

Analytical Skills

Problem-Solving

Technical Support

Communication Skills

Education

Associate degree in Electrical or Electronics

Tools

Microsoft Office

MRP/ERP systems

Mechanical and electronic test equipment

Job description

Field Service Technician II - Seattle, WA

Location: Seattle, WA

Job ID: 2744

Position type Remote (for positions required to be located in specific geography)

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!

MEPPI's Service Center Division (SCD) is seeking a dynamic Field Service Technician II to perform comprehensive service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role involves troubleshooting, repair, and scheduled technical service to ensure our customers receive reliable, world-class support.

What You’ll Do:

• Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites.
• Be the Go-To Expert: Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively.
• Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status.
• Stay Ready for Emergencies: Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected.
• Collaborate and Innovate: Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers.
• Master the Details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed.
• Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals.
• Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
• Create Clear Records: Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment.
• Mentor Future Talent: Guide less experienced technicians on troubleshooting and system failures.
• Stay Professional: Submit accurate expense reports in a timely manner, adhering to company policies.

What You Bring:

• Education: Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
• Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment.
• Analytical Skills: Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues.
• Certifications: OSHA-10 Construction and NFPA-70E certification.
• Communication: Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers.
• Technical Knowledge: Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings.
• Technology Proficiency: Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems.
• Must hold a valid driver's license and be able to rent vehicles as needed.

What’s in It for You?

• Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.
• Competitive Salary: Pay is approximately $33.00 to $37.00 per hour based on relevant work experience and qualifications.

Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.

Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status or any other legally protected status.

Notice to Agency and Search Firm Representatives: Mitsubishi Electric Power Products, Inc. is n ot accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Mitsubishi Electric Power Products, Inc. e mployee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Mitsubishi Electric Power Products, Inc . No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.