Field Service Technician II - Northeast (PA, NJ, NY, MD)

Federal Mfg; United States; Remote; USD 41,000 - 55,000; Full time

Job summary

Bartelt Packaging, A ProMach Company, is seeking a Field Service Technician II to install, repair and service our packaging machinery across the United States. The role includes traveling to customer sites, training operators, and providing on-site program adjustments while ensuring safety and quality standards.

You will collaborate with customers and internal teams to deliver reliable, high-performance equipment and responsive service.

Qualifications

• Technical associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Willingness to travel extensively within the US and, from time to time, internationally.
• Good communication and interpersonal skills with a customer service focus.
• Proficiency in Windows and MS software (Word, Excel, Outlook).

Responsibilities

• Install, repair and troubleshoot Bartelt equipment.
• Direct and oversee customer personnel during installations or servicing.
• May provide on-site customization of machine programs.
• Occasionally maintain a 24-hour on-call status and provide support.
• Provide customer training regarding operation and service of our machinery.
• Assist customers with aftermarket parts needs in the field.

Skills

Communication

Customer service

Mechanical knowledge

PLC programming

Education

Associate degree or equivalent

Tools

MS Office

Job description

Join ProMach and shine. Whether you’re creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you’ll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

_ Do we have your attention? _ Keep reading.

Bartelt Packaging, A ProMach Company provides best-in-class solutions for pouching and cartoning systems for the food and confectionery, beverage, home and personal care, pharmaceutical, chemical, and tobacco markets. Walk down any aisle in a grocery store to see the wide variety of packages produced on our equipment. Bartelt Packaging is looking for a Field Service Technician II to join its team. As Field Service Technician II travels to repair, maintain and start-up specified Bartelt Packaging equipment. The Field Service Technician II provides a communication link between the customer and the Company to provide excellent customer service.

Does this work interest you?

• Installation, integration, repair and troubleshoot flexible machinery of a complex design requiring a high level of technical skill/knowledge and independent problem-solving skills.
• Ensure all established inspection, testing, quality and operating specifications are met.
• Directs and or oversees customer’s personnel during plant machinery installations and integrations or servicing (repair and/or troubleshooting).
• May provide on-site customizing of machine programs by revising programs to meet the customer needs.
• Occasionally maintain a 24-hour on-call status and provide customer technical telephone support.
• Will provide factory floor support when not providing customer field service support/travel.
• Provide customer training regarding the operation & service of our machinery.
• Assist customers with aftermarket parts needs will in the field.

If this sounds like you, we want to connect!

• Technical, Associate degree or equivalent combination of education and experience.
• Minimum of 3 years experience in machinery repair.
• Successful candidate must possess knowledge/skills of mechanical principles and be willing to travel extensively within the US and, from time to time, internationally.
• Good communication & interpersonal skills and a strong customer service focus.
• Proficiency in Windows & MS software (Word, Excel, Outlook).
• Excellent customer service skills; ability to train customer personnel on equipment.
• Prefer experience in flexible packaging material machinery.
• PLC programming experience preferred.
• Familiarity with PLC/PC systems helpful.
• Must reside within an hour of a major airport.

What’s in it for you?

There’s no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Base Salary Range: $30.00/hr - $40.00/hr.