Field Service Technician II - North Carolina

Mitsubishi Electric Power Products, Inc.; Fayetteville (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

401(k) plan with company match

Generous Paid Time Off

Career Development programs

Employee discounts on products

Job summary

A leading power solutions provider in North Carolina is seeking a Field Service Technician II to deliver on-site support for Uninterruptible Power Supplies (UPS). The ideal candidate will have an Associate degree in Electrical or Electronics and 4+ years of technical experience. This role offers comprehensive health coverage, 401(k) match, and training for career advancement.

Qualifications

• At least 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products.
• Intermediate knowledge of UPS products and services.
• OSHA-10 Construction and NFPA-70E certification required.

Responsibilities

• Perform start-up service, preventative and remedial maintenance.
• Provide technical support to customers.
• Diagnose and document failed products.

Skills

Technical support

Analytical skills

Advanced computer skills

Communication skills

Education

Associate degree in Electrical, Electronics, or related field

Tools

Mechanical and electronic test equipment

Microsoft Office

Job description

Field Service Technician II - North Carolina

Join to apply for the Field Service Technician II - North Carolina role at Mitsubishi Electric Power Products, Inc.

MEPPI’s Service Center Division (SCD) is looking for a Field Service Technician II to perform service support activities for single and three‑phase Uninterruptible Power Supplies (UPS) and peripherals. In this role you’ll deliver on‑site troubleshooting, repairs, and preventative services while supporting both internal and external customers with world‑class technical expertise.

What You’ll Do

• Deliver On‑Site Support: Perform start‑up service, preventative and remedial maintenance, field modifications, and testing of power quality products.
• Be the Go‑To Expert: Provide technical support to internal and external customers, including third‑party service organizations and end users.
• Diagnose and Document: Inspect, test, and document failed products, components, and systems prior to return to the factory, detailing defects and operational status.
• Stay Ready for Emergencies: Schedule and provide on‑call emergency technical support and field service.
• Collaborate and Innovate: Partner with other MEPPI departments to identify solutions that improve performance and customer protection.
• Master the Details: Identify, evaluate, and repair routine product failures; elevate non‑routine issues as needed.
• Advocate for Upgrades: Recommend service product offerings, such as battery upgrades, to maximize customers’ long‑term investments.
• Troubleshoot with Precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
• Create Clear Records: Maintain service records and produce detailed documentation on the repair and inspection of UPS and energy storage equipment.
• Mentor Future Talent: Guide less experienced technicians in troubleshooting system failures.
• Stay Professional: Submit accurate expense reports in accordance with company policies.

What You Bring

• Education: Associate degree in Electrical, Electronics, or related technical field, with at least 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
• Technical Expertise: Intermediate knowledge of UPS products, services, and peripherals, plus advanced proficiency in mechanical and electronic test equipment.
• Analytical Skills: Advanced analytical and problem‑solving skills with the ability to diagnose complex issues.
• Certifications: OSHA‑10 Construction and NFPA‑70E certification.
• Communication: Advanced interpersonal, communication, and presentation skills to interact effectively with customers, employees, and suppliers.
• Technical Knowledge: Ability to read and interpret detailed equipment schematics and facility one‑line drawings; basic knowledge of communication and networking protocols.
• Technology Proficiency: Advanced computer skills, especially with Microsoft Office and MRP/ERP business systems.

What’s in It for You?

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
• Retirement Security: 401(k) plan with company match up to 4%.
• Generous Paid Time Off: Vacation eligibility after 90 days, plus 12 paid holidays per year.
• Career Development: Training programs and educational assistance to support your growth.
• Exclusive Employee Perks: Profit sharing and employee discounts on MEPPI products and services.

Why MEPPI?

At MEPPI, you’re not just another technician—you’re a vital part of our mission to provide reliable, innovative power solutions. As a U.S. affiliate of Mitsubishi Electric, we’ve been solving critical facility challenges since 1985. Join us in building the future of critical infrastructure with a team that values your expertise and ideas.

Equal Opportunity Employer: MEPPI is committed to building an inclusive workplace and welcomes applicants from all backgrounds.

Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement become the property of MEPPI.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑timeJob function: Engineering and Information Technology
• Industries: Appliances, Electrical, and Electronics Manufacturing