Field Service Technician II - Night Shift

Rivian; Redwood City (CA); On-site; Full time

Job summary

Rivian seeks a Field Service Technician II to enhance customer experience at service locations. This role demands technical skills, strong communication, and a customer-first approach. Ideal candidates should have automotive experience and a passion for adventure. Responsibilities include vehicle repairs, parts management, and ensuring quality service. Join Rivian in their mission to create emissions-free adventure vehicles while enjoying comprehensive benefits from day one.

Benefits

Full medical, dental, and vision insurance

Qualifications

• 3+ years of hands-on automotive work.
• Valid driver’s license with a clean record.
• Physical ability to perform tasks (lifting up to 50 lbs).

Responsibilities

• Perform diagnosis, repairs, installations, and inspections on vehicles.
• Manage parts operations including ordering and inventory.
• Support field service operations and communicate professionally.

Skills

Communication

Organization

Time Management

Adaptability

Manual Dexterity

Education

HS Diploma or GED

Automotive Repair School

Tools

Hand Tools

Power Tools

Work Order Management Systems

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Technician II will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will work with internal partners daily to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role requires a dynamic and resourceful leader with excellent communication skills, who fosters cross-functional interaction and champions continuous improvement to support Service teams and customers within a Service center. Success in this role requires a customer-first approach, adaptability in ambiguous environments, and a creative, flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

1. Follow Rivian repair procedures efficiently without compromising quality and safety.
2. Perform or assist with diagnosis, repairs, installations, and inspections on vehicles.
3. Support vehicle repairs outside of a service center setting.
4. Conduct road tests to ensure repair quality.
5. Manage parts operations including ordering, receiving, shipping, and inventory.
6. Explain the Rivian product line, EV framework, tools, and accessories.
7. Stay updated with technical skills and training requirements.
8. Support campaigns and containment initiatives.
9. Maintain accurate expense reporting.
10. Work with minimal supervision maintaining high quality and efficiency.
11. Ensure proper documentation and technical notes for internal and external use.
12. Provide feedback for continuous improvement.
13. Work collaboratively in a dynamic environment.
14. Support field service operations.
15. Communicate professionally in a customer-facing environment.
16. Travel and support as needed, including until local Service Centers open.
17. Document repairs and service activities thoroughly.
18. Transition to on-site work if required, within 90 miles or 2 hours of the remote location.
19. Travel to support locations as required.
20. Operate remotely until local service centers are operational, if applicable.

Qualifications

1. HS Diploma or GED preferred.
2. Graduation from an automotive repair school preferred.
3. 3+ years of hands-on automotive work, with experience in the field a plus.
4. Proficiency with hand and power tools.
5. Knowledge of diagnosis and workflows.
6. Ability to read electrical schematics.
7. Exposure to diagnostics at an entry level.
8. Understanding of high and low voltage electricity basics.
9. Ability to perform tire repairs and vehicle alignments.
10. Driving license with ability to drive trucks and trailers preferred.
11. Availability for 40 hours/week, including weekends and holidays, with shifts possibly in evenings, overnights, or early mornings.
12. Valid driver’s license with a clean record.
13. Parts and billing experience preferred.
14. Experience with work order management systems.
15. Start-up environment experience preferred.
16. Patience and eagerness to learn.
17. Strong organization and time management skills.
18. Physical ability to perform occupational tasks (lifting up to 50 lbs, etc.).
19. Good manual dexterity and ability to interpret documents and schematics.
20. Availability for a full-time schedule, including weekends and holidays.
21. Minimum age of 21.
22. No recent driving suspensions or license revocations within 3-5 years.

Pay Disclosure

Night shifts include a 20% shift differential. For California applicants, the hourly rate ranges from $31.69 to $36.27, based on experience and location.

Benefits

Full medical, dental, and vision insurance starting on the first day. Coverage for employees and dependents.

Equal Opportunity & Data Privacy

Rivian is an equal opportunity employer. We accommodate applicants with disabilities. Your personal data will be used in accordance with our privacy policy, shared with authorized personnel, and may be transferred internationally. We do not accept applications via third-party services.