Field Service Technician II - Memphis, TN

NCR Atleos Corporation; Tennessee; Hybrid; USD 45,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

Job summary

NCR Atleos is hiring a Field Service Technician II to install, service, and repair electromechanical equipment across a defined territory in the Memphis, TN area. You will diagnose issues, perform preventive maintenance, and ensure uptime for major retailers and banks.

The role requires at least 1 year in a related field, a valid US work authorization, and a valid driver's license. Travel and weekend shifts may be involved; comprehensive training is provided.

Qualifications

• 1+ years of related field experience.
• Authorized to work in the United States.
• Must be at least 19 years old.
• Valid driver’s license with acceptable driving record.
• PC skills, basic electronic skills, and OS familiarity.
• Ability to travel and handle shifts including weekends.

Responsibilities

• Perform installations, maintenance, and service calls promptly.
• Service electromechanical equipment including ATMs and self-checkout systems.
• Conduct scheduled maintenance and repairs.
• Diagnose hardware, software, networking, and system configs.
• Coordinate with customers and provide professional assistance.

Skills

1+ years experience

Education

A+ / Network+ certs

High school or equivalent

Tools

Imaging software

Servers/Mainframes

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Field Service Technician II

Location: Memphis, TN

Position Summary

Are you a Field Technician, Field Engineer, or Service Technician—or interested in starting a career in this field? Are you tech savvy with strong mechanical aptitude and transferrable skills? Do you want to work with some of the largest retailers and banks in the industry? If so, NCR Atleos is interested in speaking with you! NCR Atleos’s Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it. Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors and coaches who work across territories to share their knowledge to enhance each other’s growth. NCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

Salary Range

Salary Range: $45,000.00 – $58,000.00 The posted salary range represents the full pay range for this role across North America. Starting compensation will be determined based on a variety of factors, including qualifications, experience, (geographic) location, and business needs.

Key Areas of Responsibility

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions
• May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines

Basic Qualifications

• One (1) or more years of related experience
• Local candidate to the specific geographic area
• Authorized to work in the United States
• At least 19 years of age
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements
• PC skills, basic electronic skills, and operating system familiarity
• Ability to perform essential job functions without reasonable accommodation, including:
  • Prolonged travel with several hours of driving per day
  • Rotating and weekend shifts
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
  • Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes

Preferred Qualifications

• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, or Network+ (N+) Certification

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

NCR Atleos is an equal‑opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.