Field Service Technician II � IT Cooling Systems Portland, OR

Mitsubishi Electric Power Products, Inc.; Portland (OR); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician II to support IT Cooling Systems. This role involves troubleshooting and repairing HVAC systems, performing on-site customer service, and providing technical support to clients. As part of a dynamic team, you'll engage in various tasks including maintenance, emergency support, and documentation. If you have a passion for technology and customer service, this opportunity offers a chance to grow your skills in a supportive environment while making a significant impact on client satisfaction.

Qualifications

• 2-5 years of experience in troubleshooting and repairing HVAC systems.
• EPA Section 608 certification required.

Responsibilities

• Perform on-site customer service for IT Cooling products.
• Troubleshoot and repair HVAC electric and control systems.
• Maintain service records and provide technical support.

Skills

Troubleshooting HVAC systems

Analytical skills

Interpersonal communication

Problem-solving skills

Education

Associates Degree in HVAC or related field

Tools

Mechanical test equipment

Electronic test equipment

Microsoft Office

Job description

Field Service Technician II – IT Cooling Systems Portland, OR

Location: Portland, OR

Job ID: 2904

Position type Remote (for positions required to be located in specific geography)

POSITION SUMMARY

Perform service support activities, troubleshoot, and repair IT Cooling products and electro-mechanical equipment. Schedule technical sales or service support for customers.

ESSENTIAL FUNCTIONS

• Perform on-site customer service of IT Cooling products to include start-up service, preventative and remedial maintenance, field modification, and testing.
• Troubleshoot refrigeration and electro-mechanical equipment using schematic and mechanical drawings, procedure and troubleshooting documents, and hand-held and computer-based test equipment. Perform repairs or replacements of equipment as necessary.
• Perform refrigerant system repair work when needed, including leak detection, reclamation of refrigerant, evacuation, and charging of R410A.
• Evaluate, troubleshoot, and repair HVAC electric, control systems, and engineering products.
• Perform refrigerant-related tasks such as reclaiming, measuring, charging, pressure testing, and evacuating HVAC units.
• Provide technical support to internal and external customers, including third party service organizations, and end users.
• Inspect and test returned products and components and systems to determine defects and/or operational status.
• Schedule and provide emergency technical support and field service on an on-call basis.
• Maintain service records and documentation of services provided. Prepare necessary documents related to installation, testing, repair, and customer support.
• Provide field support and assistance with power equipment projects as required.
• Submit accurate expense reports into the Company for reimbursement on a timely manner in accordance with Company policies.
• Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.

QUALIFICATIONS

• Associates Degree in HVAC, Electrical Electronics, or related technical field with 2-5 years of experience with troubleshooting and repairing HVAC systems, or equivalent education and experience.
• Intermediate knowledge of HVAC systems as gained through experience or successful completion of technical training courses.
• EPA Section 608 certification.
• Advanced knowledge and proficiency of mechanical and electronic test equipment
• Ability to read and understand technical drawings, blueprints, electrical schematics, and bills of materials.
• Advanced analytical and problem-solving skills.
• Advanced interpersonal communication skills required to communicate with customers, employees, and vendors.
• Intermediate computer skills with emphasis of Microsoft Office products, timekeeping systems, and expense reporting systems.
• Must hold a valid driver's license and be able to rent vehicles as needed.