Field Service Technician II, Grand Junction, CO

BearCom; Grand Junction (CO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company Vehicle

Matching 401k Plan

Tuition Reimbursement

Paid Holidays

Generous PTO

Job summary

BearCom, the leading distributor of wireless voice, data and video solutions in North America, seeks a Field Technician in Grand Junction, CO. You will install and support complex radio systems, diagnose issues, and collaborate with customers to ensure performance, timeliness and cost-efficiency.

The role requires strong communication, reliability, and a professional on-site presence. Qualified candidates will have 5+ years in service tech, Associate degree in Electronics, CET/Installer certs,

Qualifications

• 5+ years in service tech diagnosing, repairing, and installing radio equipment.
• Experience with Motorola, Kenwood, ICOM, Vertex in 2-way wireless fields.
• Strong understanding of RF propagation and schematics interpretation.
• Proficiency with electrical test equipment and documentation.

Responsibilities

• Install, maintain and service wireless equipment incl. UHF/VHF and 800/900 MHz systems.
• Diagnose, troubleshoot, repair and resolve equipment problems with customers.
• Repair devices by replacing defective modules per procedures.
• Install DAS and BDA systems and assess test results on site.
• Prepare quotes, bids, and installation schedules; travel may be required.

Skills

5+ years field tech experience

2-way radio theory

RF propagation knowledge

Schematic interpretation

MS Office proficiency

Customer service

Education

Associate degree in Electronics Technology

R56 Installer certification

Journeyman level (within 6 months)

Tools

Spectrum analyzers

Watt meters

TDRs & FDRs

MS Office Suite

Job description

Job Details

Job Location: Grand Junction CO - Grand Junction, CO 81505

Salary Range: $25.42 - $32.85 Hourly

About BearCom:

Largest Distributor of Wireless Voice, Data, and Video Solutions in North America

40+ Years Industry-Leading Experience

Partnerships with Motorola, JVC Kenwood, Avigilon, +More

75+ Branches Across North America

BearCom employs a wide range of installation and technical team members and will provide extensive on-the-job training.

As a Field Technician, you will be responsible for meeting customer expectations: quality, performance, timeliness, and cost-effectiveness. Wireless communications systems include: complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be motivated, customer service oriented, possess a willingness to learn, and be reliable. The Field Technician will interface directly with the end customer therefore, a professional attitude and appearance are vital.

Responsibilities:

• Install, maintain and provide technical support and service of wireless communications equipment such as: UHF/VHF and 800/900 MHz analog and digital systems. Operating mobile, portable radio equipment, dispatch consoles, and microwave systems using both conventional and trunked radio technologies.
• Diagnose, troubleshoot, repair, and resolve wireless communication equipment problems with customers in a positive and efficient manner.
• Repair customer equipment by replacing defective modules or components through standard troubleshooting procedures and practices.
• Ability to diagnose and repair public address systems and BDA systems.
• Recommend appropriate hardware and peripheral equipment that meets customer requirements.
• Provide hands-on and oversight of communications equipment and peripheral hardware installation such as base stations, repeaters, mobile devices, portable devices, wireless broadband devices, and CCTV equipment. Analyze and comprehend diagnostic test results in order to repair and program radios and wireless equipment.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post installation.
• Work with customers to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Make minor modifications to electronic circuitry per customer requests and/or deploy factory software/firmware updates.
• Install coaxial and fiber-optic cabling, connectors, antennas, and couplers in accordance with customer requirements and industry standards.
• Must be team-focused with a passion to meet customer requirements and company goals.
• Some travel and on-call hours will be required.

Qualifications:

• 5+ years of Service Technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, Vertex equipment in the 2-way radio wireless and /or communication field. (if not military experienced)
• Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems.
• Ability to interpret schematics, blueprints, and diagrams.
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, and duplexers, TCP/IP principles and NIC programming.
• Proficiency in operating various test equipment including but not limited to, spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multi-meters.
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems. (remove if not BDA tech)
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• CET Certification a plus. Journeyman level must be attained within 6 months of employment.
• Associate degree in Electronics Technology or equivalent.
• R56 Certified Installer.
• Motorola Astro 4x-7x training providing support for various system operations.
• Certification in various Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc..)
• Certification in various MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max etc.).
• Knowledge of audio, RF, digital, and microprocessor electronic circuits found in communications equipment at the component level.
• Must have a valid driver’s license.
• Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

Benefits:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.