Field Service Technician II-Eugene Franklin Blvd

ASTEC; Eugene (OR); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

ASTEC is seeking a Field Service Technician to install, commission, train customers, and service our infrastructure equipment in the Eugene, Oregon area. You will work with engineering to diagnose issues, perform repairs, and deliver on-site and classroom training to customer personnel.

The role requires strong electrical and mechanical knowledge, the ability to read blueprints, and extensive travel both domestically and internationally.

Qualifikationen

• High School Diploma or GED required or equivalent experience.
• Minimum 5 years’ experience in construction, manufacturing, or related fields.
• Prefer 5 years in HMA, concrete, or combustion industries.
• Knowledge of electrical and electronic circuits.
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment.
• Willingness to travel extensively domestically and internationally on short notice.
• Ability to utilize remote tools to assist on-site personnel in troubleshooting and resolution.
• Excellent oral and written communication skills.
• Basic arithmetic, computer skills (Windows, MS Office, Concur, IPS Control Systems).
• Strong analytical skills.
• Ability to weld (MIG), cutting torch, steel fabrication, assembly and modifications.
• Ability to manage conflict and work independently or in small teams.
• Maintains positive relationships with customers, vendors, co-workers, and management.

Aufgaben

• Perform installation under supervision of experienced staff.
• Provide customer training in field or classroom settings.
• Maintenance, troubleshooting, and repair of designated Astec products.
• Coordinate with engineering on problems and improvements.
• Prepare field service reports detailing daily activities.
• Assist with new product development and warranty issues.
• Travel as required for field service activities; 7 days a week, 24 hours support.
• Ensure proper startup, operation, calibration, and sequencing of electrical and mechanical systems.

Kenntnisse

Field service

Electrical systems

Mechanical aptitude

Analytical thinking

Written communication

Problem solving

Teamwork

Reading blueprints

Ausbildung

High School Diploma or GED

Tools

Windows

Microsoft Office

Concur

IPS Control Systems

Jobbeschreibung

BUILT TO CONNECT

Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.

LOCATION: Eugene, OR

About The Position

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

• Perform installation under the direction of more experienced employees.
• Maintains positive and professional attitude with customers.
• Be available for ATAC (Astec Technical Assistance Center) support as needed,
• Provide cross-training to Tier 1 technicians.
• Provide formal training to customers in the field or a classroom environment.
• Identify manufacturing and engineering defects to validate and implement permanent sustainable and effective solutions.
• When required, assist local, state, and federal inspectors and compliance officers
• Assist with new product development.
• Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
• Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Generates written field service reports for daily activities; submit reports as required.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
• Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

BUILT TO CONNECT

Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.

LOCATION: Eugene, OR

About The Position

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Deliverables & Responsibilities

• Perform installation under the direction of more experienced employees.
• Maintains positive and professional attitude with customers.
• Be available for ATAC (Astec Technical Assistance Center) support as needed,
• Provide cross-training to Tier 1 technicians.
• Provide formal training to customers in the field or a classroom environment.
• Identify manufacturing and engineering defects to validate and implement permanent sustainable and effective solutions.
• When required, assist local, state, and federal inspectors and compliance officers
• Assist with new product development.
• Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
• Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Generates written field service reports for daily activities; submit reports as required.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
• Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

To be successful in this role, your experience and competencies are:

• High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
• Minimum 5 years’ experience in construction, manufacturing, or related fields
• Prefer 5 years of experience in the HMA, Concrete, or Combustion Industries
• Knowledge of electrical and electronic circuits
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
• Willingness and ability to travel extensively domestically and internationally at a moment's notice.
• Ability to utilize remote tools to help on-site personnel identify, troubleshoot and resolve mechanical, electrical, controls system, and operational issues.
• Excellent communication skills, both oral and written
• Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)
• Strong analytical skills
• Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
• Capable to manage conflict and resolve issues most positively for all parties concerned.
• Experience in working alone, or in a small group and being comfortable with independence on the job.
• Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
• Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.

Supervisor and Leadership Expectations

None

Our Culture and Values

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

Travel Requirements: All Field Service Technician tiers are 100%

of travel, regional, international. These roles will require extensive travel and overtime, including nights, weekends, and holidays.

WORK ENVIRONMENT

Manufacturing Environment

Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.