Field Service Technician II - Contract to Hire

TempWorks Software Incorporated; Winchester (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

A technology services company is seeking an individual for a technical support role based out of home, ideally within 20 miles of Winchester, KY. The candidate will need to possess strong customer service skills and experience with break/fix printer tasks. Responsibilities include troubleshooting computer systems and supporting users with their accounts. Compensation is set at $21 per hour. Interested candidates should send their resume to the provided email addresses.

Qualifications

• 0-2 years of experience required.
• Candidate should be located within 20 miles of Winchester, KY.
• Ability to run break/fix/project cases.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems and peripherals.
• Train employees and repair product failures.
• Document and upgrade hardware and software systems.

Skills

Customer service skills

Break/fix printer experience

Education

CompTIA A+ preferred

Job description

Requirements

• Experience: 0-2 years
• Certifications or education: CompTIA A+ preferred
• Runs cases in the field out of their home
• Daily driving miles: 0-150 (Fuel reimbursement)
• Should be located within 20 miles of Winchester KY 40391
• Primary day-to-day responsibilities: Running break/fix / project cases for several types of clients
• TOP 2 required skills: Great customer service skills and break/fix printer experience
• Candidate review and interviews will start: ASAP

Scope

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains user account information including rights, security and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Determines and recommends which products or services best fit the customers\' needs.
• Familiar with a variety of the field\'s concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks. Works under general supervision.
• A certain degree of creativity and latitude is required.
• Pay Rate: $21
• Please send resume to [e-mail] OR [e-mail]