Field Service Technician II- Akron Region

Scientific Games; Akron (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

Scientific Games is seeking a Field Service/Support Technician to perform client-site servicing, repair and installation of company products. You will handle hardware and software issues and act as the primary customer contact for technical and service problems.

The role requires a high school diploma or equivalent and at least three years of related experience; candidates should be able to lift up to 50 pounds and travel to customer sites as needed.

Qualifications

• Must have a high school diploma or equivalency.
• 3+ years of field service/tech support experience.
• Ability to lift up to 50 pounds and travel to client sites as needed.

Responsibilities

• Perform client-site servicing, repair and/or installation of company products.
• Provide technical support to customers on hardware, software, and system operation.
• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Prepare reports analyzing product failure trends and serviceability issues.

Skills

Field service experience

Technical support

Hardware & software troubleshooting

Customer communication

Education

High School Diploma or equivalent

Job description

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Job Description

Field Service/Support Technician: Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

Supervisory Responsibilities

This position has some minor supervisory/mentoring responsibilities.

Job Level Description

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

Qualifications

Education

Must have a high school diploma or equivalency.

Years of Related Experience

Years of experience- 3+

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.