Field Service Technician II

Voith GmbH Group; Wisconsin; Remote; EUR 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician II to join their dynamic Service & Sales Department. This role involves installing equipment at customer sites, providing technical assistance, and collaborating with the sales team to enhance customer satisfaction. The ideal candidate will have a solid background in the paper industry, with experience in maintenance and installation of fiber systems. You will enjoy a flexible work-life balance, competitive compensation, and a supportive environment that fosters professional growth. If you are passionate about delivering exceptional service and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Flexibility with Work/Life Balance

Competitive Compensation and Benefits Package

401K with generous company match

Qualifications

• 5+ years' experience with disc filter maintenance.
• Ability to read mechanical drawings and control schematics.

Responsibilities

• Install equipment at customer sites and assist with sales opportunities.
• Provide solutions to customers and collaborate with the sales team.

Skills

Mechanical Aptitude

Communication Skills

Troubleshooting Skills

Problem Solving Skills

Customer Relations Skills

Education

High School Degree

Associate's Degree

Tools

Mechanical Drawings

Control Schematics

Job description

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Field Service Technician II
Remote

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match

Summary:

The "Field Service Technician II" is a member of the Service & Sales Department working under the direction of the manager of the MW micro-enterprise business reporting under the Service business. The Field Service Technician II is responsible to install equipment at customer site, assist with sales opportunities, and repair equipment in our Voith facility.

Responsibilities:

• Provide a safe work environment in the field, to heighten safety awareness amongst all Field Service Technicians
• Perform work, supervised and unsupervised, in the field at customer’s mill site
• Collaboration with customer personnel planning onsite work
• Set up and coordinating sales calls to new and existing customers
• Collaborate with the Voith Sales Team on all opportunities for business
• Provide solutions to customers
• Participate in installation related discussions, in house or at customer site
• Main responsibility is the installation of fiber systems equipment and parts
• Organize tools and parts needed for field service activities
• Follow up visits to complete any punch list items and complete the job for final acceptance by the customer
• Continually look for improvements in materials, methods, and tooling required to complete field service and repair activities
• If applicable, complete timely and accurate service reports, time records, and expense forms
• Conduct or participate in meetings with managers, co-workers, and / or customers
• Able to travel on a frequent basis within North America, occasional international travel will be required
• Perform other duties as assigned such as in-house technical assistance for customers

Requirements:

• High school degree in and/or related experience
• Associates Degree preferred
• 5+ years’ experience with disc filter maintenance
• 2+ years’ experience in industrial sales – preferably paper related
• Experienced in installation work in the paper industry, and ability to learn the details of a variety of fiber system equipment
• A good mechanical aptitude as well as basic knowledge of pneumatics, hydraulic and controls
• Ability to read mechanical drawings, control schematics and bills of materials
• Good communication skills, verbal, and written, with good customer relation skills
• Ability to operate independent of daily direction
• Comply with all company policies and procedures
• Construction experience in the paper or similar industry
• Excellent customer relations skills
• Ability to prioritize and organize multiple tasks and demands, makes things happen, gets results
• Good troubleshooting/problem solving skills

* This job description is not all encompassing; however, it is intended to be a general description of the responsibilities of this position.