Field Service Technician II

Austin Community College; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

Stulz, a leading manufacturer of data center equipment, seeks a skilled HVAC technician to support customers across the USA. The role requires mastery of STULZ Precision Cooling and Ultrasonic Humidification products, plus the ability to start-up, train, commission, and perform preventive maintenance.

Strong time management, reporting, and customer service skills are essential. Ideal candidates will have EPA Type II certification, a valid driver’s license, and progress toward or holding a

Qualifications

• High School Diploma and 1-2 years trade school in HVAC/R.
• Or 7 years of related HVAC/R experience.

Responsibilities

• Coordinate status of all service activity with Field Service Coordinators.
• Review in advance any technical information required for scheduled service.
• Minimize costs to the company from service and warranty transactions.
• Thoroughly document all service activity and promptly submit all reports.
• Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations.
• Travel as required and attend product training sessions.

Skills

HVAC knowledge

Time management

Customer service

Written communication

Education

High School Diploma and 1-2 years trade school in HVAC/R

7 years related HVAC/R experience

Job description

Description: Stulz is a leading manufacture of data center equipment. We are seeking a skilled HVAC technician to support customers around the USA.

Summary

Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products. The technician must possess a strong aptitude to master new product technologies, electrical schematics and product/controls integration. Must reliably provide Factory Authorized Services including: Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix and BMS interface. Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal and writing skills. The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.

Essential Duties and Responsibilities

• Coordinate status of all service activity with Field Service Coordinators
• Review in advance any technical information required for scheduled service
• Minimize costs to the company from service and warranty transactions
• Thoroughly document all service activity and promptly submit all reports
• Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations
• Report all expenses accurately and promptly
• Maintain vehicle inventory as necessary
• Available for overtime and off hour assignments
• Available for travel as assigned
• Attend Product Training sessions as assigned
• Other duties as assigned including phone support when assigned.
• Travel is required when needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High School Diploma and 1-2 years trade school education in HVAC/R and related areas.
• Or 7 years related experience in the HVAC/R industry.

Certificates, Licenses, Registrations

• Type II EPA certification for the handling and reclamation of refrigerants
• Valid Driver’s License with a good driving record
• Must be in the process training to attain or currently hold a Journeyman’s License for HVAC or equivalent license
• OSHA10 Training

Language Skills

• Ability to read and follow written instructions
• Ability to speak effectively with employees of the organization
• Ability to work from verbal instruction

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to walk and climb or balance. The employee must be able to climb ladders and work at heights. The employee must be able to life and/or move up to 75 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel by air to various job sites.