Field Service Technician I

Stulz; Frederick (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

Stulz in Frederick, Maryland is seeking an experienced HVAC Technician responsible for providing technical support, coordinating service activities, and maintaining service documentation. Candidates must hold a High School Diploma or equivalent experience in HVAC/R.

The ideal candidate should possess EPA certification, a valid driver's license, and have strong communication and time management skills. This role requires physical readiness, occasional travel, and may involve working in various environments.

Qualifications

• Ability to read and follow written instructions.
• Ability to speak effectively with employees of the organization.
• Ability to work from verbal instruction.

Responsibilities

• Provide technical support via phone when not scheduled for service.
• Coordinate the status of all service activity with Field Service Coordinators.
• Review in advance any technical information required for scheduled service.
• Document all service activity and promptly submit all reports.
• Report all expenses accurately and promptly.

Skills

Technical support

Time management

Customer service

Computer skills

Verbal communication

Writing skills

Education

High School Diploma

1-2 years trade school education in HVAC/R

7 years related experience in HVAC/R

Tools

EPA certification

Valid Driver’s License

Journeyman’s License or equivalent

OSHA10 Training

Job description

Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products. The technician must possess a strong aptitude to master new product technologies, electrical schematics, and product/controls integration. Must reliably provide Factory Authorized Services including: Start‑up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix, and BMS interface. Must possess and consistently demonstrate a strong work ethic and excellent time management, customer service, computer, verbal, and writing skills. The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.

Essential Duties and Responsibilities

• Provide technical support via phone when not scheduled for service
• Coordinate the status of all service activity with Field Service Coordinators
• Review in advance any technical information required for scheduled service
• Minimize costs to the company from service and warranty transactions
• Thoroughly document all service activity and promptly submit all reports
• Provide follow‑up documentation to customers from site visits for start‑up, warranty, and performance evaluations
• Report all expenses accurately and promptly
• Maintain vehicle inventory as necessary
• Available for overtime and off‑hour assignments
• Available for travel as assigned
• Attend Product Training sessions as assigned
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• High School Diploma and 1‑2 years trade school education in HVAC/R and related areas.
• Or 7 years related experience in the HVAC/R industry.

Certificates, Licenses, Registrations

• Type II EPA certification for the handling and reclamation of refrigerants
• Valid Driver’s License with a good driving record
• Must be in the process of training to attain or currently hold a Journeyman’s License for HVAC or equivalent license.
• OSHA10 Training

Language Skills

• Ability to read and follow written instructions
• Ability to speak effectively with employees of the organization
• Ability to work from verbal instruction

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to walk and climb or balance. The employee must be able to climb ladders and work at heights. The employee must be able to lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel by air to various job sites.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly exposed to an office environment with occasional exposure to a manufacturing and warehouse environment.