Field Service Technician II

Motion; Spokane Valley (WA); On-site; USD 37,000 - 49,000; Full time

Job summary

Motion is seeking a Field Service Technician II to perform on-site maintenance, diagnostics, repair and installation of hydraulic and related equipment at customer sites. The role includes 24/7 on-call support and regional responsibilities to ensure optimal system performance.

The position requires a technical degree and 3–5 years of related experience, strong communication skills, and ability to work effectively with customers, peers and management to resolve issues.

Qualifications

• Typically requires a technical degree and 3–5 years of related experience.
• Ability to read hydraulic schematics.
• Excellent verbal and written communication skills.
• Work effectively with customers, peers and management to resolve client issues.

Responsibilities

• Performs on-site services for new and existing clients, including on-site emergency repairs, equipment servicing and upgrades on a 24/7 on-call basis.
• Responsible for installation, diagnostics, repair and support for equipment at customer sites.
• Diagnoses problems, assesses scope, documents findings, and decides to repair or replace parts.
• Conducts technical analysis of product implementations and enhancements to customer specifications.
• Keeps customers informed about service status and recommends improvements or repairs.
• Follows guidelines to perform moderately complex repairs and installations under supervision.
• Ensures compliance with local/national regulations and Motion's safety standards.
• Provides technical support and training to customers on operation or maintenance of systems.
• Communicates technical information clearly to technical and non-technical stakeholders to ensure satisfaction.
• May assist and lead small-to-moderate projects at customer sites.

Skills

Hydraulic schematics

Shop equipment operation

Communication skills

Customer communication

Education

Technical degree

Job description

Summary

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

Job Duties

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Assists less experienced Field Service Technicians with addressing customer needs.
• May lead small to moderate projects at customer sites.
• Performs other duties as assigned.

Education & Experience

• Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.

Physical Demands

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

Licenses & Certifications

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPENSATION

$27.10 - $35.21/Hour

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.