Field Service Technician II

Motion; Charleston (WV); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Healthcare benefits

401(k)

Tuition reimbursement

Paid time off

Job summary

Motion is seeking a Field Service Technician II to perform moderately complex customer support for hydraulics, component repair, welding, and related equipment, with regional responsibility for installation, maintenance and service.

Under general supervision, you will diagnose problems, perform on-site repairs and upgrades, provide technical training to customers, and lead small projects at client sites while ensuring safety and regulatory compliance.

Qualifications

• Typically requires a technical degree and 3–5 years of related experience.

Responsibilities

• Performs on-site services for new and existing clients, including on-site emergency repairs and upgrades on a 24/7 on-call basis.
• Installation, diagnostics, repair and support for equipment installed at customer sites.
• Diagnose problems, assess extent, document findings, and decide repairs or replacements.
• Provides technical analysis and training to customers on system equipment.
• Communicates technical information to stakeholders and maintains high customer satisfaction.
• Leads small to moderate projects at customer sites.
• Ensures compliance with safety standards and regulations.

Skills

Read hydraulic schematics

Customer communication

Safe operation

Problem solving

Education

Technical degree

Job description

Summary

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

Summary

Under general supervision, the Field Service Technician II performs moderately complex customer support activities for equipment and systems products such as hydraulics, component repair, welding, and relatively complex equipment. This role performs repair, preventative maintenance and installation with regional responsibility for equipment and systems.

Job Duties

• Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.
• Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.
• Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.
• Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.
• Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
• Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations.
• Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.
• Provides technical support and training to customers on operational or maintenance aspects of system equipment.
• Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.
• Assists less experienced Field Service Technicians with addressing customer needs.
• May lead small to moderate projects at customer sites.
• Performs other duties as assigned.

Education & Experience

• Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Ability to read hydraulic schematics.
• Ability to operate shop equipment safely.
• Excellent verbal and written communication skills
• Work effectively with customers, peers and management to resolve client issues.

PHYSICAL DEMANDS

• Push/pull up to 100 pounds
• Lift/carry up to 100 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.