Field Service Technician II

Toshiba America Business Solutions, Inc.; Oakland (CA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Monthly Performance Based Technician Bonus

Group health coverage

401(k) plan with company contribution

Generous paid holiday schedule

Job summary

Toshiba America Business Solutions, Inc. is hiring a Field Service Technician II in Oakland, CA. This role involves on-site technical support and maintenance for various office equipment, ensuring that local businesses are equipped with high-functioning devices.

Eligible candidates will have a High School Diploma or GED and at least three years of technical repair experience. The position offers a monthly performance based technician bonus, comprehensive health coverage, and opportunities for growth within the company.

Qualifications

• Minimum of three years of experience in technical repair or service of office equipment.
• Valid state driver's license required for extensive travel.
• Advanced education or certification can fulfill experience requirements.

Responsibilities

• Provide maintenance, service, and repairs to printers and copiers.
• Deliver product training and perform installations and upgrades.
• Rebuild components at the shop.

Skills

Technical repair, service & installation of copier/office equipment

Ability to lift 50 lbs

Diagnose equipment issues

Effective time management

Education

High School Diploma or GED

Tools

Printers and copiers

Job description

Field Service Technician II (Monthly Performance Based Technician Bonus)

• Hourly range $22.00-$25.00, depending on experience
• Monthly Performance Based Technician Bonus — up to $6,000 per year ($450 per month, plus an accelerator)
• Auto Reimbursement Program

Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the Oakland, CA marketplace and being the hero in every office you step into. Multiple times a day you will be the answer to your clients' issues by bringing innovative, game‑changing solutions for their print management needs.

As the Field Service Technician, you will enjoy making a positive impact on the business and our customers through maintaining, servicing, and repairing their office equipment throughout the territory.

Your core focus as Field Service Technician will be to provide on‑site technical support and maintenance for black and white, color, and multifunctional printers, copiers, and other devices at customer locations. As you succeed in this role, you'll build cross‑functional expertise and business acumen, opening doors for future career growth at Toshiba.

This position will enable you to directly impact our customers, the local businesses, organizations, and institutions that are pillars of our communities by ensuring that their office equipment is functioning properly to drive their organizations forward.

What you’ll do

• Provide printer and copier maintenance, service, and repairs to customers
• Deliver product training efficiently and effectively
• Diagnose equipment issues and carry out installations and upgrades
• Make modifications, remove old units, and retrofit existing hardware
• Complete field calls according to priority while practicing effective time management
• Continuously enhance your technical skills for field assignments
• Rebuild components at the shop

Qualifications

• High School Diploma or GED
• A minimum of three years of experience in one or more of the following:
  • Technical repair, service & installation of copier/office equipment (Preferred)
  • Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment
  • Experience providing mechanical support and repair for low voltage devices and equipment (relevant experience may come from military/veteran service, cable installation, electrical work, automotive or mechanical repair)
  • Technical service, repair or support of comparable products
• Advanced education or certification or internships in respective areas can be used to meet experience requirement
• Ability to lift 50 lbs. The job involves frequent bending, lifting, and reaching
• Requires a valid state driver's license and minimum level of auto insurance coverage per Toshiba policy for positions entailing extensive use of personal car while on company business

Benefits

• Monthly Performance Based Technician Bonus — up to $6,000 per year ($450 per month, plus an accelerator)
• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre‑tax spending accounts
• 401(k) plan with company contribution
• Pet Insurance
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.