Field Service Technician II

Launch IT Services; New York (NY); Remote; USD 35,000 - 66,000; Full time

Job summary

Launch IT Services seeks a dedicated Field Service Technician to deliver high-quality IT installations and support within the NYC Metro area. The ideal candidate will possess strong technical qualifications and provide exceptional service, impacting customer satisfaction while contributing to the company's success and growth. Join our dynamic team for a competitive salary and opportunities for professional development.

Benefits

Competitive hourly compensation with overtime eligibility.

Ongoing training and certification opportunities.

Growth-oriented work environment.

Qualifications

• Proven experience in field service, particularly with structured cabling and IT infrastructure.
• Ability to work independently with excellent time management.
• Previous experience with Managed Service Providers is valuable.

Responsibilities

• Execute structured cabling projects ensuring compliance with standards.
• Install and maintain networking and telecom systems.
• Provide detailed documentation of work performed and maintain effective communication with the team.

Skills

Troubleshooting

Problem-solving

Attention to detail

Communication

Education

BISCI Certification

Cisco

CompTIA Network+

Job description

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Job Description: Field Service Technician (Full-Time Hourly)

Company: Launch IT Services

Location: Remote (NYC Metro)

Position Type: Full-Time Hourly (Pay Rate: $35–$55/hour, Overtime Eligible)

About Launch IT Services:

Launch IT Services provides industry-leading IT Field Services, partnering with major Managed Service Providers (MSPs) and enterprise clients. As we expand our operations, we seek highly skilled, proactive, and certified Field Service Technicians to deliver outstanding technical support and installations across various sites.

Role Summary:

As a Field Service Technician, you will be our frontline representative, performing high-quality IT installations, troubleshooting, and maintenance tasks. Your technical expertise, reliability, and professional approach will directly impact customer satisfaction and contribute significantly to our company's growth and reputation.

Core Responsibilities:

• Execute structured cabling projects (copper and fiber), ensuring compliance with industry standards.
• Perform hardware installations, network equipment setups, and technical troubleshooting on-site.
• Install, configure, and maintain networking hardware, telecom systems, IP cameras, and other IT infrastructure.
• Conduct cable terminations, splicing, and comprehensive cable management.
• Ensure adherence to safety standards and protocols during installations and maintenance.
• Provide clear documentation, including detailed notes, photos, and signed Work Orders upon job completion.
• Communicate promptly and effectively with the operations coordinator regarding project status, requirements, and technical needs.

Qualifications:

• Proven field service experience with expertise in structured cabling, networking, telecom, and related IT infrastructure.
• Strong troubleshooting and problem-solving skills.
• Reliable, punctual, and detail-oriented with excellent time management.
• Capable of working independently and responsibly on-site.
• Good communication skills and professional client-facing demeanor.

Preferred Qualifications:

• BISCI Certification strongly preferred.
• Additional certifications or specialized training (e.g., Cisco, CompTIA Network+, fiber-optic certifications).
• Previous experience working with Managed Service Providers (MSPs) or direct enterprise IT field support.

Why Join Launch IT Services?

• Competitive hourly compensation ($35–$55/hour) with eligibility for overtime.
• Supportive, professional, and growth-oriented work environment.
• Opportunities for ongoing training and certification to enhance your technical skillset.
• Ability to directly impact business growth and customer satisfaction.

If you are a certified technician passionate about delivering excellent field services and eager to grow with a dynamic company, we invite you to apply today and take your career to the next level with Launch IT Services!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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