Field Service Technician II

TempWorks Software Incorporated; Cuero (TX); Hybrid; USD 31,684; Full time

Job summary

A leading technology service provider is seeking a Field Service Technician to upgrade advanced commercial printers at retail locations. This role requires 2 to 3 years of experience in field service, specific to commercial printers, and involves extensive travel. The ideal candidate should possess excellent technical and customer service skills, with a strong background in electronics and mechanical systems. The position offers a pay rate of $23.00 per hour and requires on-site technical support duties.

Qualifications

• 2 to 3+ years of field service experience specifically in commercial printers.
• Candidates must be within 75 miles of Cuero TX 77954.
• Must be able to do extensive traveling via plane and/or car.

Responsibilities

• Upgrade advanced commercial printers at retail locations.
• Provide on-site technical support to resolve complex technology issues.
• Ensure accurate and timely resolution of schedules and problems.

Skills

Field service experience in commercial printers

Excellent customer service skills

Ability to communicate effectively

Electronics/mechanical aptitude

Ability to lift up to 50lbs

Tools

Windows operating systems

Microsoft Office Suite

Rufus and Windows Server imaging

Job description

Summary

This is a 9-month project, at times they will travel locally to client sites within driving distance and be home each night. At other times they will fly to other locations within their region. When they are flying, they will be travelling overnight from Sunday to Thursday and won’t be home until the end of the week. The working days will still be Monday to Friday, even though in some cases the candidate will traveling overnight starting Sunday. Friday would be a meeting (remote) with their team lead once they are back home. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.

Duties and Responsibilities

• Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
• Install and remove equipment and systems as required
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost-effective repair / resolution to minimize customer downtime

Skills and Qualifications

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
• Lexmark printer certification nice to have
• Candidates should be located within 75 miles of Cuero TX 77954
• Must be able to do extensive traveling via plane and / or car
• Must have commercial / large printer experience; Lexmark printer certification nice to have
• Experience working on commercial printers and have an electronics / mechanical aptitude
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi-platform Windows O/S required
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client-driven environment

Pay Rate - $23.00

Please send resume to [e-mail] OR [e-mail]