Field Service Technician II

TempWorks Software Incorporated; Hamilton (AL); On-site; USD 31,684; Full time

Job summary

A leading tech services provider is seeking a Field Service Technician with experience in commercial printers. The role involves overnight travel, onsite work at client locations, and technical support responsibilities. Candidates must have at least 2-3 years of field service experience, strong customer service skills, and the ability to troubleshoot advanced printer issues. A valid driver's license and reliable transportation are required. This position offers a pay rate of $23.00 per hour.

Qualifications

• Minimum 2 to 3+ years of field service experience with commercial printers.
• Valid state driver's license and reliable vehicle is required.
• Extensive travel required.

Responsibilities

• Provide on-site technical support at client locations.
• Upgrade advanced commercial printers in retail environments.
• Troubleshoot and resolve complex printer and system issues.

Skills

Field service experience

Customer service skills

Communication skills

Electronics/mechanical aptitude

Ability to lift up to 50lbs

Education

Lexmark printer certification

Tools

Microsoft Office Suite

Rufus

Job description

Description

This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state driver's license (Real ID compliant), clean MVR, and a reliable vehicle.

Skills and Qualifications

• Minimum 2 to 3+ years of field service experience, specifically in commercial printers required
• Certifications or education: Lexmark printer certification nice to have
• Must be able to do extensive traveling via plane and / or car
• Must have commercial / large printer experience; Lexmark printer certification nice to have
• Experience working on commercial printers and have an electronics / mechanical aptitude
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi-platform Windows O/S required
• Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism
• Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced, client-driven environment

Duties and Responsibilities

• Onsite at client locations
• How many miles per day will the contractor be driving? Will vary depending on client locations
• Should be located within 75 miles Hamilton AL 35801
• Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
• Install and remove equipment and systems as required
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
• Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes
• Determine the most cost-effective repair / resolution to minimize customer downtime

Pay Rate - $23.00

Please send resume to [e-mail] OR [e-mail] OR [e-mail]