Field Service Technician II

Toshiba America Business Solutions, Inc.; City of Cortland (NY); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Fleet vehicle and gas card

Medical, dental, and vision coverage

401(k) plan with match

Employee discounts

Generous paid holidays, vacation &

Career growth opportunities

Job summary

Toshiba America Business Solutions is seeking a Field Service Technician II in East Syracuse, NY. You will service printers, copiers, and related office technology at customer locations, performing installs, repairs and upgrades while delivering hands-on support and training.

You will troubleshoot, diagnose issues, manage a service schedule, and ensure safety and documentation standards are met. A valid driver's license and mechanical aptitude are required.

Qualifications

• 3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment.
• High School Diploma or GED is required; related certifications may be considered in lieu of experience.
• Intermediate computer skills and electro-mechanical aptitude are required.
• Valid driver's license and auto insurance coverage per Toshiba policy for using a personal vehicle.

Responsibilities

• Maintain, service, and repair printers, copiers, and other office technology at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule effectively.
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed.
• Accurately document service activities and follow safety policies and procedures.
• Provide guidance to less experienced technicians to support first-call efficiency.

Skills

Tech repair

Electro-mechanical aptitude

Computer skills

Customer support

Education

High School Diploma or GED

Job description

Join Toshiba America Business Solutions as a Field Service Technician II in East Syracuse, NY.

You'll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you'll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best.

Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly.

If you enjoy hands-on work, continuous learning, and working directly with customers, you'll have the opportunity to build your expertise across industry-leading office technology.

What You'll Do

• Maintain, service, and repair printers, copiers, and other office technology at customer locations
• Provide product training and support to customers
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule effectively
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
• Accurately document service activities and follow safety policies and procedures
• Provide guidance to less experienced technicians to support first-call efficiency

What You'll Bring

• High School Diploma or GED
• 3+ years of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products
• Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience
• Intermediate computer skills and strong electro-mechanical aptitude
• Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business

Earn Well

• $20.00-$23.00 hourly rate, depending on experience.
• Monthly Performance Based Technician Bonus up to $450 per month.
• Fleet vehicle and gas card.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.