Field Service Technician II

Industrial Electric Manufacturing; Ashburn (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunities for career growth

Job summary

Industrial Electric Manufacturing in Ashburn, Virginia, is seeking a Field Service Technician Level II to oversee start-up, commissioning, and troubleshooting of electrical distribution equipment. The ideal candidate will possess strong technical knowledge and at least 1 year of experience in field service roles.

You will be responsible for independently handling service requests and coordinating with project teams to resolve issues. IEM offers a dynamic work environment where you can grow and make an impact.

Qualifications

• 1-3 years of related experience in technical or field service roles.
• Ability to read and interpret technical documentation.
• Strong organizational skills for documenting service activities.

Responsibilities

• Perform start-up, commissioning, and testing of IEM equipment.
• Troubleshoot electrical circuits and control wiring.
• Document service activities and corrective actions.

Skills

Diagnostic and Problem-Solving Skills

Technical Knowledge

Communication

Attention to Detail

Education

Associate degree or vocational training in power distribution

1+ years of experience supporting switchgear start-up

Tools

Electrical testing equipment

Hand tools

Power tools

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world‑class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

Purpose of the Position

The Field Service Technician Level II is responsible for start‑up, commissioning, installation, testing, troubleshooting, and service support for IEM equipment. The role requires strong diagnostic skills, sound judgment, and the ability to resolve moderately complex technical issues with minimal supervision. The technician serves as a trusted customer contact in the field and may assist with providing guidance, support, and on‑the‑job training to entry‑level technicians.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Essential Functions

• Independently perform start‑up, commissioning, testing, troubleshooting, service, and repair of IEM equipment, including switchboards, control panels, and power products.
• Install and modify electrical or mechanical components and subassemblies, which may include panelboard interiors, circuit breakers, bus bars, subpanels, control components, power cabling, and control wiring.
• Attend project meetings and support coordination with contractors, clients, project managers, and internal IEM teams.
• Analyze system failures, identify root causes, and determine appropriate corrective actions for moderately complex technical issues.
• Troubleshoot electrical circuits, control wiring, and networking.
• Coordinate with project managers, manufacturing facilities, engineering, or other internal support teams to resolve product, commissioning, or customer‑reported issues.
• Accurately document service activities, root‑cause analysis, corrective actions, parts usage, open items, and follow‑up requirements.
• Assist with training, mentoring, shadowing, or on‑the‑job support for Level I technicians.
• Perform other duties as assigned.

Competencies

• Technical Knowledge: Working knowledge of electrical, mechanical, and field service concepts, including equipment start‑up, commissioning, installation, testing, troubleshooting, and repair.
• Safety and Compliance: Follow company, customer site, and industry safety requirements, including proper use of PPE, tools, equipment, and applicable safe work procedures.
• Diagnostic and Problem‑Solving Skills: Use sound judgment to identify technical issues, analyze system failures, determine root cause, and support appropriate corrective actions.
• Attention to Detail: Accurately follow wiring diagrams, drawings, schematics, work instructions, checklists, and documentation requirements to support safe, high‑quality work.
• Communication: Communicate clearly and professionally with customers, contractors, field service leads, project managers, internal teams, and management regarding project status, technical issues, and follow‑up needs.
• Teamwork and Collaboration: Work effectively with other technicians, field service leads, project teams, manufacturing teams, and internal support groups to complete assigned work and resolve field issues.
• Customer Focus: Maintain professionalism while working at customer sites and serve as a reliable field contact by being responsive, respectful, and solution‑oriented.
• Independence and Accountability: Perform assigned field service work with minimal supervision, manage responsibilities appropriately, and escalated issues when additional support or approval is needed.
• Organization and Documentation: Manage assigned tasks, tools, parts, service documentation, corrective actions, and follow‑up items accurately and timely.
• Mentorship and Knowledge Sharing: Provide guidance, support, shadowing, or on‑the‑job training to Level I technicians as needed.
• Quality of Work: Complete work accurately, safely, and in accordance with IEM standards, customer requirements, and project expectations.

Education and Experience

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS systems, generators, PDUs, or related equipment commissioning activities preferred.
• 1+ years of experience supporting switchgear start‑up and commissioning.
• Minimum 1–3 years of related electrical, mechanical, technical, manufacturing, construction, commissioning, or field service experience preferred.
• Working knowledge of electrical, mechanical, and power distribution systems.
• Ability to read and interpret electrical wiring diagrams, schematics, work instructions, and technical documentation.
• Ability to safely use hand tools, power tools, and electrical testing equipment.
• Strong diagnostic, problem‑solving, and troubleshooting skills.
• Good verbal and written communication skills, including the ability to provide clear updates to customers, contractors, project managers, and internal teams.
• Ability to work independently with minimal supervision and escalated issues appropriately when additional support is needed.
• Strong organizational skills with the ability to accurately document service activities, corrective actions, parts usage, and follow‑up items.
• Ability to assist with training, mentoring, or shadowing Level I technicians.

Physical Demands

• Lifting: Must be able to bend, lift, and carry equipment and materials up to 50 lbs.
• Vision: Long periods of close work on technical equipment, drawings, and computer screens.
• Travel: Occasional travel (up to 75 %) may be required to IEM regional field offices and vendor sites.
• Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast‑paced service environment.
• Environment: Climate‑controlled office and warehouse environments, with occasional exposure to customer job sites as needed.

Benefits

We offer a comprehensive and competitive benefits package designed to support employees' well‑being, growth, and long‑term success. Explore our benefits information on our careers website.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem‑solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

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