Field Service Technician I - Tucson, AZ

SCIENTIFIC GAMES; Arizona; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Company vehicle

Health benefits

Paid time off

Dental and vision benefits

Uniforms and safety gear

Job summary

Scientific Games is seeking field service professionals to service lottery equipment in Tucson, AZ and surrounding areas. You will handle installation, maintenance, and troubleshooting, with a strong emphasis on customer satisfaction and safety.

Training and company-paid tools are provided to ensure first-time fix success. You will join a supportive team, have access to a company vehicle, and benefit from competitive pay, health benefits, paid holidays, PTO, and dental/vision coverage.

Qualifications

• Proven ability to troubleshoot computer hardware and software.
• Strong customer service mindset with effective communication.
• Able to document service activity accurately and timely.
• Capable of working in a team and coordinating with colleagues.
• Maintains professional appearance and adheres to safety standards.

Responsibilities

• Perform client-site servicing, repair and installation of lottery equipment.
• Provide technical support for operations and maintenance of systems.
• Be the primary customer contact for technical and service issues.
• Diagnose failures and determine cost-effective repair solutions.
• Coordinate with team to meet service goals and maintain uptime.

Skills

Troubleshooting

Customer service

Communication

Documentation

Team collaboration

Education

High School Diploma or GED

Job description

Scientific Games

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Scientific Games

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Location: Tucson, AZ & Surrounding Areas

What You Will Be Doing

If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.
If we are a good fit you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.
We’ll teach you all kinds of cool stuff in this exciting industry of Lottery! You will learn all about lottery terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

Job Duties

• Performs client-site servicing, repair and/or installation of company product(s).
• May include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service related problems.
• Diagnoses mechanical, hardware, software and systems failures using established procedures.
• Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.
• Be able to work well with others in a team environment
• Have an excellent attitude and be able to work under pressure with limited supervision
• *Shift start is at 8am no-negotiable*

Qualifications

• An understanding of and experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and service ability issues
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• On occasion climbing ladders
• High School Diploma or equivalency
• Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).

Education

• Must have a high school diploma or equivalency.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field, production, and/or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

• Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated lottery businesses. As a result, certain SG employees may, among other things, be required to undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.