Field Service Technician I SLC

Smiths Detection; Salt Lake City (UT); On-site; USD 58,000 - 80,000; Full time

Job summary

A leading company is seeking a Field Service Engineer to manage installations, repairs, and customer training for advanced security equipment. The role requires travel within Salt Lake City and emphasizes strong communication and technical skills. Candidates should have an associate's degree or equivalent experience in electrical or mechanical fields. The position offers a competitive salary and benefits, focusing on career development and a supportive work environment.

Benefits

Career Development

Flexible Benefits

Inclusive Environment

Leadership Focus

Safety and Wellbeing Focus

Qualifications

• 1-3 years of experience in electrical or mechanical field service roles.
• Troubleshooting and field repair experience with electrical and electronic systems.

Responsibilities

• Installs, repairs, and maintains equipment in the field.
• Documents inspections, maintenance, and repair work.
• Provides technical support to customers as required.

Skills

Communication

Customer Focus

Teamwork Orientation

Education

Associate’s Degree

Trade Certification

Tools

MS Office Suite

Specialized Software

Job description

Job Description

This position requires daily travel to locations in and around the Salt Lake City area, including the airport.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, and repair work; submits paperwork in a timely manner.
• Orders, installs, and returns parts; manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Provides technical support to customers and service professionals as required.
• May participate in site surveys, pilot program activities, and attend meetings.
• Possesses basic technical knowledge of the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication, both oral and written.
• Establishes and maintains relationships with senior FSEs and Product Managers to support customer needs and stay updated on technical trends.
• Exercises measures to control and minimize costs.
• Travel, overtime, and work hours outside Monday-Friday may be required.
• Complies with company health, safety, and environmental policies.
• Adheres to all applicable U.S. export control and security regulations.
• Performs other duties as required.

Qualifications:

Education/Training:

Associate’s Degree, related trade certification (electrical, electronic, mechanical), or military training in electrical, mechanical, or electronics. Equivalent work and life experience of 1-3 years in electrical or mechanical field service roles is acceptable. Computer literacy and proficiency in MS Office Suite and specialized software are required.

Experience: 1-3 years of troubleshooting and field repair experience with electrical and electronic systems and equipment.

Knowledge/Skills: Excellent communication skills, customer focus, and teamwork orientation. Must be responsive to customer issues and willing to travel on short notice.

Supervises: Supervision is not primary but may be required on a project basis.

Background: Requires Sensitive Security Information (SSI) access and TSA vetting, with successful passing of a federal background check.

PHYSICAL/MENTAL REQUIREMENTS:

• Strong organizational, communication, and interpersonal skills; ability to multitask.
• Excellent customer service and stress management skills.
• Self-motivated, reliable, and accountable.
• Excellent telephone skills.
• Ability to lift/carry 80 lbs., push/pull 200 lbs., and move equipment weighing up to 1000 lbs. using appropriate devices.
• Frequent bending, stooping, twisting, and working in various positions.
• Ability to work safely in extreme environments around industrial equipment.

WORK ENVIRONMENT:

Typically at customer locations such as airports, correctional facilities, courthouses, cruise ships, or other sites as required.

This role may require SSI access, TSA vetting, and a U.S. Personal Security Clearance.

SDI is a federal contractor and drug-free workplace. Employment may require drug testing.

Additional Information

We offer career development, inclusive environment, leadership, safety, and wellbeing focus. Benefits are flexible to suit your lifestyle.

Salary range: $58,800 - $79,600, determined by experience and qualifications. Includes a competitive profit plan and benefits. Details at https://www.smithsdetection.com/careers/.

We are an equal opportunity employer. For accommodations, contact [e-mail] or call 877-703-1029.

We value diversity and do not ask for payment during the hiring process. Apply directly through our careers website.