Field Service Technician I - SATF - Corcoran, CA

Special Order Systems Inc; Corcoran (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k + Company Matching Program

Paid Vacation

Holidays and Personal/Sick Days

Job summary

Special Order Systems Inc. seeks a Field Service Technician I to travel to facilities, maintain and repair tablets, phones, kiosks and related equipment. You will provide technical support, manage user accounts, and coordinate with dispatchers while ensuring security and compliance at multiple sites.

Responsibilities include training users, assisting with software updates, and maintaining inventory. Candidates should learn products quickly and communicate effectively with customers and team

Qualifications

• High school diploma or GED obtained.
• Experience in difficult environments such as corrections.
• Experience with Windows OS and Microsoft Office.

Responsibilities

• Travel to facilities to maintain and repair products for customers.
• Set up and maintain tablets and devices for users.
• Provide technical support and troubleshoot tablet issues.
• Manage inventory and coordinate dispatch with ETA information.
• Train users on how to operate tablet systems and video visitation.

Skills

Customer service

Multitasking

Communication

Learning agility

Escalation handling

Field service

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Job description

Job PurposeThe Field Service Technician I is responsible for traveling to various facilities to maintain, repair and resolve issues on all company products, features and equipment. This role can serve as an onsite or roving technician providing both technical and administrative support to our customers. Provides support to our tablet customers by administering programs and ensuring tablets are fully utilized.Essential DutiesPrimary representative between on-site facility personnel, Account Management & other company personnel.Setting up and maintaining individual tablets for users.Repairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area.Providing technical support and troubleshooting issues with tabletsEnsuring security measures are in place to prevent misuse of the tablets.Assisting with software updates and installations on the tabletsManaging user accounts and access permissions on the tabletsCollaborating with other staff members to coordinate tablet usage schedules.Training incarcerated individuals on how to use the tablets effectively andresponsibly.Responsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned for multiple sites.Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure informationTroubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolutionRequired to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & servicesProvide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when requiredMaintains inventory of equipment and toolsManages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)Knowledge, Skills, and AbilitiesAbility to understand the customer’s service needs for various facilities and work to improve the operation of their facility regarding all company products such as:Offender Calling System, Video Visitation, Kiosk and/or Tablets.Ability to work all tasks to completion with a high sense of urgency and the highest work quality.Must have the ability to quickly learn company products, features and equipment.Demonstrated experience in determining alternatives to escalations deciding when assistance is needed in dealing with the various problems reported.Timely responses to requests from management and customers via phone, e-mail and/or with reporting.Adhere to Field Service Standards and all Company policies.Self-starting, able to self-train on communications-based product lines.Excellent ability at multi-tasking, setting priorities and tracking issues concurrently.Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management.Ability to learn how to do minor repairs and troubleshooting on telephone and video visitation systems and pass skills test accordingly.Minimum QualificationsHigh school diploma or GEDDemonstrated ability to work in difficult environments e.g. correctionsExperience working with Windows OS, and Microsoft office.Preferred QualificationsInstallation, repair and maintenance of telecom and networking devices.Prior experience using small hand tools to repair electronicsPrevious experience working in law enforcement or correctional environmentPhysical RequirementsStanding, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools. May be required to lift up to 25 pounds.Benefits:TEAMSOS appreciates the role our employees play to help the company grow, and in return Medical, Dental, and Vision Plans, retirement savings and other work/life programs are offered to recognize the importance of our employee's contributions, such as:Medical Insurance, dental and vision insurance available, too - Starts the first day of the month after 60 days of hire.Collaborative Work Environment.Training Reimbursement + Personal Development.Paid Vacation – Start accruing from 1st day of hire.Holidays and Personal/Sick Days.401k + Company Matching Program.Life Insurance/ AD&D (self – Company sponsored plan plus further available benefits for self, spouse, children).