Field Service Technician I MKE

Smiths Detection; Milwaukee (WI); On-site; USD 42,000 - 98,000; Full time

Job summary

A leading company in detection and screening technologies seeks a Field Service Engineer. This role involves daily travel, equipment maintenance, customer training, and ensuring high service quality. Candidates should have an Associate’s Degree or equivalent experience and possess excellent communication and customer service skills. The position offers a salary range based on qualifications and experience, along with career development opportunities.

Benefits

Career Development

Training

Inclusive Environment

Leadership

Wellbeing Benefits

Qualifications

• 1-3 years in electrical or mechanical field service.
• Experience troubleshooting and repairing electrical and electronic systems.

Responsibilities

• Installs, repairs, and maintains equipment in the field.
• Documents all inspections and submits paperwork timely.
• Provides technical support to customers as needed.

Skills

Communication

Customer Focus

Teamwork

Responsiveness

Stress Management

Education

Associate’s Degree

Related Trade Certification

Tools

MS Office Suite

Specialized Software

Job description

Job Description

This position requires daily travel to locations in and around the Milwaukee area, including the airport.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, and repair work; submits paperwork in a timely manner.
• Orders, installs, and returns parts; manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports for customers as necessary.
• Participates in service sales opportunities and helps promote revenue programs.
• Ensures tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Provides technical support to customers and service professionals as needed.
• May participate in site surveys, pilot program activities, and attend meetings.
• Possesses basic technical knowledge of the company’s Trace and X-Ray technologies.
• Maintains clear and concise communication, both oral and written.
• Establishes and maintains relationships with senior FSEs and Product Managers to support customer needs and stay updated on technical trends.
• Exercises measures to control and minimize costs.
• Travel, overtime, and work hours outside Monday-Friday may be required.
• Complies with company health, safety, environmental policies, and all applicable U.S. export control and security regulations.
• Performs other duties as required.

Qualifications:

Education/Training:

Associate’s Degree, related trade certification (electrical, electronic, mechanical), military training, or equivalent work experience (1-3 years) in electrical or mechanical field service. Computer literacy and proficiency in MS Office Suite and specialized software.

Experience: 1-3 years of troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Excellent communication skills, customer focus, teamwork, responsiveness, and willingness to travel at short notice.

Supervises: Not primary, but may supervise others on a project basis.

Background: Requires Sensitive Security Information (SSI) access and TSA vetting; must pass a federal background check.

PHYSICAL/MENTAL REQUIREMENTS:

• Excellent organizational, communication, and interpersonal skills; ability to multitask.
• Strong customer service skills and stress management.
• Self-motivated, reliable, accountable.
• Excellent telephone skills.
• Ability to lift/carry 80 lbs., push/pull 200 lbs., and move equipment up to 1000 lbs. with assistance.
• Frequent bending, stooping, twisting, and working in unusual positions.
• Ability to work safely in extreme environments around industrial equipment.

WORK ENVIRONMENT:

Typically at customer locations such as airports, correctional facilities, courthouses, cruise ships, or other sites. May require SSI access and U.S. security clearance.

This is a federal contractor and drug-free workplace. Applicants may be required to undergo drug testing.

Smiths Detection is a leader in detection and screening technologies, supporting safety, security, and mobility worldwide.

Additional Information

We offer…

Career development, training, inclusive environment, leadership, safety, wellbeing, and benefits. Salary range: $42,000 - $98,000/year, determined by experience and qualifications. Benefits details available online.

Equal opportunity employment statement and accommodations for applicants with disabilities included.