Field Service Technician I - MKE

ZipRecruiter; Milwaukee (WI); On-site; USD 42,000 - 98,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team as a Field Service Technician. This role involves traveling to various locations to provide essential repair and maintenance services for advanced security equipment. You will be responsible for ensuring customer satisfaction through timely service and effective communication. The position offers a dynamic work environment and opportunities for professional growth, making it ideal for those who thrive in a fast-paced setting. Join a team dedicated to making the world a safer place while enjoying a competitive salary and comprehensive benefits.

Benefits

Flexible benefits package

Career growth opportunities

Inclusive work environment

Training programs

Health and wellbeing support

Qualifications

• 1-3 years experience in field repair of electrical and electronic systems.
• Ability to work safely in extreme environments around industrial equipment.

Responsibilities

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair, and maintain equipment in the field.

Skills

Troubleshooting

Customer Service

Technical Knowledge

Communication Skills

Teamwork

Education

Associate’s Degree or Related Trade Certification

Military Training

Tools

MS Office Suite

Trace and X-Ray technologies

Job description

Job Description

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

This position requires daily travel to locations in and around the Milwaukee area, including the airport.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings.
• Possesses basic technical knowledge on the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication, both oral and written.
• Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday-Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Qualifications

Education/Training: Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.

Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

PHYSICAL/MENTAL REQUIREMENTS:

• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.
• Possess excellent telephone skills.
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

WORK ENVIRONMENT:

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.

This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.

Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

HIRING SALARY RANGE: $42,000.00 - $98,000.00 per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. For details, please visit the Reward & Benefits tab on our main careers page at https://www.smithsdetection.com/careers/.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected veteran status and will not be discriminated against on the basis of equal employment opportunity.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail] or call toll-free 877-703-1029. This email and phone number is created exclusively to assist disabled job seekers whose disabilities prevent them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.