Field Service Technician I LAX 5000 Sign on Bonus

Smiths Detection; Los Angeles (CA); On-site; USD 42,000 - 98,000; Full time

Job summary

Join a forward-thinking company that leads in detection and screening technologies. This role offers a unique opportunity to work in various environments, including airports and correctional facilities, ensuring safety and security. You'll be responsible for meeting service repair needs, providing training, and maintaining customer satisfaction. With a focus on career development and a supportive team environment, this position is perfect for those who thrive on challenges and enjoy working with cutting-edge technology. Be part of a mission that makes the world a safer place.

Benefits

Career Development

Training Programs

Flexible Benefits

Inclusive Environment

Qualifications

• 1-3 years experience in electrical or mechanical field service roles.
• Strong communication and customer service skills required.

Responsibilities

• Install, repair, and maintain equipment in the field.
• Document inspections and maintenance work timely.

Skills

Field Repair

Customer Service

Troubleshooting

Technical Communication

Teamwork

Education

Associate’s Degree/Trade Certification

Military Training

Tools

MS Office Suite

Specialized Software

Job description

Job Description

This position requires daily travel to locations in and around the Los Angeles Metro area, including the airport.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work, and submits paperwork in a timely manner.
• Order, install, and return parts; manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Provides technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings.
• Possesses basic technical knowledge of the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication, both oral and written.
• Establishes and maintains relationships with senior level FSEs and Product Managers to support customer needs and stay updated on technical trends.
• Exercises measures to control and minimize costs.
• Travel, overtime, and work hours outside of Monday-Friday may be required.
• Complies with and ensures department adherence to company health, safety, and environmental policies.
• Complies with all applicable U.S. export control and security regulations.
• Performs other duties as required.

Qualifications:

Education/Training:

Associate’s Degree/Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). Equivalent experience (1-3 years) in electrical or mechanical field service roles is acceptable. Computer literacy and proficiency in MS Office Suite and specialized software are required.

Experience: 1-3 years of troubleshooting and field repair experience with electrical and electronic systems and equipment.

Knowledge/Skills: Excellent communication skills, customer focus, teamwork, responsiveness to customer issues, and willingness to travel at short notice.

Supervises: Supervision is not primary but may be required on a project basis.

Background: Requires Sensitive Security Information (SSI) access and TSA vetting. Must pass a federal background check.

PHYSICAL/MENTAL REQUIREMENTS:

• Strong organizational, communication, and interpersonal skills; ability to multitask.
• Excellent customer service and stress management skills.
• Self-motivated, reliable, accountable.
• Excellent telephone skills.
• Ability to lift/carry 80 lbs., push/pull 200 lbs., and move equipment up to 1000 lbs. with assistance.
• Frequent bending, stooping, twisting, working in unusual positions.
• Ability to work safely in extreme environments with industrial equipment.

WORK ENVIRONMENT:

Typically at customer locations such as airports, correctional facilities, courthouses, cruise ships, or other sites.

SDI is a Federal Contractor and a drug-free workplace. Applicants may be required to submit to drug testing.

Smiths Detection is a leader in detection and screening technologies supporting safety and security worldwide.

Additional Information

We offer…

Career development, training, inclusive environment, safety focus, and flexible benefits.

Join us and work for a world-leader, with benefits and training to reward your skills. Be part of a team making the world safer.

HIRING SALARY RANGE: $42,000 - $98,000, based on experience and qualifications. Includes a competitive Business Profit Plan and benefits. Details at https://www.smithsdetection.com/careers/.

Smiths Detection is an Equal Opportunity Employer. Consideration for employment is provided without regard to protected characteristics. For accommodations, contact [e-mail].

We celebrate diversity and inclusion. Apply directly through our careers website to avoid fraud.