Field Service Technician I DTW

Smiths Detection; Romulus (MI); On-site; USD 42,000 - 98,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to provide exceptional service and support in the Detroit area. This role involves daily travel to various locations, including airports and correctional facilities, where you will install, repair, and maintain advanced security equipment. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to customer satisfaction. Join a team that values innovation and teamwork, and contribute to enhancing safety and security in diverse environments. If you're ready to take on a challenging yet rewarding role, this opportunity is for you!

Benefits

Competitive benefits package

Business Profit Plan

Qualifications

• 1-3 years of experience in troubleshooting and field repair of electrical systems.
• Basic technical knowledge of Trace and X-Ray technologies.

Responsibilities

• Install, repair, and maintain equipment in the field while ensuring customer satisfaction.
• Document inspections and repair work, and manage parts cycle time.

Skills

Customer Service

Technical Support

Communication Skills

Problem Solving

Teamwork

Organizational Skills

Education

Associate’s Degree

Trade Certification (electrical, electronic, mechanical)

Military Training (electrical, mechanical, electronics)

Tools

MS Office Suite

Job description

Job Description

This position requires daily travel to locations in and around the Detroit area, including the airport.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings
• Possesses basic technical knowledge on the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication, both oral and written
• Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday-Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Qualifications:

Education/Training: Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Supervises: While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required.

Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.

PHYSICAL/MENTAL REQUIREMENTS:

• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual.
• Possess excellent telephone skills.
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.

WORK ENVIRONMENT: Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.

This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required, applicant must successfully pass a federal background investigation.

HIRING SALARY RANGE: $42,000.00 - $98,000.00 per year. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Business Profit Plan. This position includes a competitive benefits package.

Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.