Field Service Technician I

Goodwill of Central & Northern Arizona; Peoria (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K Plan

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking an IT Technician to install, maintain, and repair hardware, software, and peripherals across GCNA locations including stores and distribution centers. Travel is required daily to various locations with potential overnight stays.

The role emphasizes prompt, courteous technical support, managing work orders, and collaboration within the IT team. A+ and ITIL certifications are preferred, with a strong customer service orientation.

Qualifications

• High School Diploma, GED, or 2-4 years' equivalent work experience as an IT Technician.
• 2-4 years of experience in troubleshooting and supporting PC software, hardware, peripherals and networks in a business environment.
• A+ Certification preferred or willing to obtain during first year of employment.
• Information Technology Infrastructure Library (ITIL) Foundations certification preferred or willing to obtain during first year of employment.
• Intermediate use and troubleshooting skills of PC hardware and peripherals.
• Ability to collaborate and work effectively in partnership with others.
• Ability to use basic power tools such as a drill for equipment installation.
• Familiarity with telco line repair and experience utilizing butt sets preferred.
• Strong customer service orientation.
• Ability to multi task and work in a fast paced environment.
• Valid drivers' license and clean MVR.
• Ability to speak and read English proficiently.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to obtain or currently retains a Fingerprint Clearance Card.

Responsibilities

• Assists with maintaining records and technical documentation for essential hardware and software equipment and its associated peripherals.
• Responsible for providing updates to location of company assets and equipment.
• Minimizes costs through efficient work and travel practices.
• Performs daily updates to open work orders with the latest troubleshooting and status information.
• Interacts with end users to understand problems and difficulties or to establish what their needs may be and determine solutions.
• May be required to be on-call after hours.
• Travels daily to various Goodwill locations to perform duties such as installing, repairing, performing maintenance and providing support of the network, hardware and software used out in the stores, career centers and distribution centers.
• Travel to various GCNA locations to perform duties, which may include overnight stays and extended hours.
• Assists with the setup, management and maintenance of the retail point of sale system and its associated peripherals.
• Assists with providing network, hardware and software trouble shooting and technical support at the Corporate Center, including installations, moves, adds or changes of workstations, printers, peripherals and configuration of networked devices.
• Collaborates with other team members in IT, in order to improve the support provided.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Skills

Troubleshooting PC hardware

Peripherals and networks

Customer service orientation

English proficiency

Education

High School Diploma / GED

2-4 years IT experience

A+ Certification

ITIL Foundations certification

Job description

2626 W Beryl Ave Phoenix Arizona, 85021,

Starting Pay :$23.00 Hourly

Position Description

Provides prompt, courteous and hands on technical support services. Performs the installation, maintenance, support and repair of all Goodwill of Central and Northern Arizona (GCNA) owned hardware, software and peripherals at all GCNA locations, including stores, career centers, distribution centers and within the Corporate Center as needed.

Essential Duties and Responsibilities

• Assists with maintaining records and technical documentation for essential hardware and software equipment and its associated peripherals.'
• Responsible for providing updates to location of company assets and equipment.
• Minimizes costs through efficient work and travel practices.
• Performs daily updates to open work orders with the latest troubleshooting and status information.
• Interacts with end users to understand problems and difficulties or to establish what their needs may be and determine solutions.
• May be required to be on-call after hours.
• Travels daily to various Goodwill locations to perform duties such as installing, repairing, performing maintenance and providing support of the network, hardware and software used out in the stores, career centers and distribution centers.
• Travel to various GCNA locations to perform duties, which may include overnight stays and extended hours.
• Assists with the setup, management and maintenance of the retail point of sale system and its associated peripherals.
• Assists with providing network, hardware and software trouble shooting and technical support at the Corporate Center, including installations, moves, adds or changes of workstations, printers, peripherals and configuration of networked devices.
• Collaborates with other team members in IT, in order to improve the support provided.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills)

• High School Diploma, GED, or 2-4 years' equivalent work experience as an IT Technician.
• 2-4 years of experience in troubleshooting and supporting PC software, hardware, peripherals and networks in a business environment.
• A+ Certification preferred or willing to obtain during first year of employment.
• Information Technology Infrastructure Library (ITIL) Foundations certification preferred or willing to obtain during first year of employment.
• Intermediate use and troubleshooting skills of PC hardware and peripherals.
• Ability to collaborate and work effectively in partnership with others.
• Ability to use basic power tools such as a drill for equipment installation.
• Familiarity with telco line repair and experience utilizing butt sets preferred.
• Strong customer service orientation.
• Ability to multi task and work in a fast paced environment.
• Valid drivers' license and clean MVR.
• Ability to speak and read English proficiently.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to obtain or currently retains a Fingerprint Clearance Card.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Total Rewards package

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability,