Field Service Technician I

Toshiba America Business Solutions, Inc.; Memphis Junction (MS); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Employee Assistance Program

Pre-tax spending accounts

Pet insurance

Employee discounts

Paid holidays

Vacation & sick days

Career growth opportunities

Job summary

Toshiba America Business Solutions, Inc. is hiring a Field Service Technician I in Oxford, MS. You will service printers, copiers, and related office technology at customer locations, including installations, upgrades, and repairs, while delivering training and support to customers.

The role emphasizes hands-on problem solving, customer interaction, and continuous learning within a global technology organization.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in technical repair, service, installation, training, or support of copier/office equipment or related systems.
• Education, certifications, or internships may substitute for experience.
• Experience with document management systems, MFPs, print devices, or shop tech is a plus.
• Intermediate computer skills and electro-mechanical aptitude are essential.
• Ability to lift 50 lbs and perform frequent bending, lifting, and reaching.
• Valid driver’s license and auto insurance for positions using personal vehicle.

Responsibilities

• Maintain, service, and repair printers, copiers, and office tech at customer locations.
• Provide product training and support to customers.
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority and manage your schedule.
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance.
• Complete training and rebuild components in the shop as needed.
• Document service activities and follow safety policies.

Skills

Electro-mechanical aptitude

Valid driver’s license

Troubleshooting

Education

High School Diploma or GED

Tools

Document management systems

MFPs / print devices

Shop Tool experience

Job description

Join Toshiba America Business Solutions as a Field Service Technician I in Oxford, MS.

You'll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you'll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best.

Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly.

If you enjoy hands‑on work, continuous learning, and working directly with customers, you'll have the opportunity to build your expertise across industry‑leading office technology.

What you'll do

• Maintain, service, and repair printers, copiers, and other office technology at customer locations
• Provide product training and support to customers
• Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• Complete service calls based on priority while managing your schedule effectively
• Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
• Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
• Accurately document service activities and follow safety policies and procedures

What You'll Bring

• High School Diploma or GED
• Minimum of 1 year of experience in technical repair, service, installation, training, or support of copier and office equipment, Photo ID systems/software, printers, ID Badge systems, fingerprint equipment, or comparable products
• Relevant education, certifications, or internships in related fields may be considered in lieu of the required experience
• Experience with document management systems, multifunction printers (MFPs), print devices, and/or 6 months of Shop Tech experience is a plus
• Intermediate computer skills and strong electro-mechanical aptitude
• Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business

Earn Well

• Hourly pay of $17.00 - $20.00, depending on experience

Benefits

• Medical, dental, and vision coverage
• 401(k) plan with match and company provided life insurance
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts
• Generous paid holidays, vacation & sick/personal business/volunteer days
• Opportunities for career growth within a global technology organization

About Us

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you'll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.