Field Service Technician I

JetPay now NCR Payment Solutions; Madison (WI); On-site; USD 26,174 - 28,695; Full time

Benefits offered by this job

401K savings and retirement plan

Company provided vehicle

7 paid holidays and 6 floating holidays

Paid vacation – up to 80 hours the first year

Medical insurance available immediately

Job summary

JetPay now NCR Payment Solutions seeks a Field Service Technician I in Madison, Wisconsin. The role involves installation, maintenance, and service calls for electromechanical equipment like self-checkout systems. A strong mechanical aptitude and tech-savvy skills are essential.

Preferred qualifications include familiarity with large servers and related certifications. This position offers hourly pay ranging from $19.00 to $20.83 and various benefits such as paid holidays, vacation, and medical insurance.

Qualifications

• Local candidate to a specific geographic area.
• Authorized to work in the US.
• At least 18 years of age.
• Valid driver’s license and driving record meeting NCR fleet requirements.
• Ability to lift tools and equipment up to 150 lbs. with assistance.

Responsibilities

• Perform customer installation, maintenance, and service calls effectively.
• Service electromechanical equipment such as self-checkout systems.
• Conduct maintenance, repair, PM work, and system overhauls.

Skills

Mechanical aptitude

Tech-savvy skills

PC skills

Basic electronic skills

Tools

Computer hardware and operating systems

Scissor lifts

Job description

Position Summary & Key Areas of Responsibility:
Are you a Field Technician, Field Engineer or Service Technician, or looking to start a career in this field? Do you have a strong mechanical aptitude and tech‑savvy skills that you can apply? Can you help us provide best‑in‑class service to some of the largest retail customers?

Title

Field Service Technician I

Grade

6

Pay And Benefits

• Hourly Pay Range: $19.00 to $20.83, depending on location and experience levels.
• Overtime available at time and a half.
• Benefits:
  • 7 paid holidays and 6 paid floating holidays.
  • Paid vacation – up to 80 hours your first year.
  • 401K savings and retirement plan.
  • Company provided business use only vehicle.
  • Medical insurance available immediately.

NCR Voyix’s Field Services Team creates value for our customers by delivering solutions that build long‑term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and handle some problems before they start. Formal training (provided through NCR Voyix) will enable you to provide customers what they need when they need it.

Utilize Your Skills To

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment such as self‑checkout systems within an assigned territory.
• Perform maintenance, repair, PM work, and system overhauls.

Basic Qualifications To Qualify

• Local candidate to a specific geographic area.
• Authorized to work in the US.
• At least 18 years of age.
• Valid driver’s license and driving record that satisfies NCR fleet requirements.
• PC skills, basic electronic skills, and familiarity with specific hardware and operating systems.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Rotating and weekend shifts.
• Flexible shift work – rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with hands, and repetitively grasping and manipulating objects of varying size.
• Willing to be trained on and operate small‑scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

Preferred Qualifications (not Required, But Nice To Have)

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.