Field Service Technician I

Rivian; California, Sunnyvale (MO, CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An innovative company is seeking a Field Service Technician I to enhance customer experiences at service locations. This role requires a go-getter attitude, strong communication skills, and a passion for adventure. You'll be responsible for delivering high-quality service, performing vehicle repairs, and supporting the Service organization. Thrive in a dynamic environment while fostering cross-functional relationships and championing continuous improvement. Join a team dedicated to redefining the automotive landscape with a commitment to sustainability and adventure.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Schedule

Paid Time Off

Qualifications

• Customer-first approach with a focus on service excellence.
• Experience in automotive repair and using hand/power tools.

Responsibilities

• Perform vehicle repairs and diagnostics following procedures.
• Assist with parts operations and maintain accurate reporting.

Skills

Customer Service

Technical Acumen

Communication Skills

Problem Solving

Automotive Knowledge

Organizational Skills

Education

High School Diploma or GED

Automotive Repair School

Tools

Hand Tools

Power Tools

Work Order Management System

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions, and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Field Service Technician I will be responsible for overdelivering on the customer experience at our service locations. The ideal candidate will possess technical skills and excellent customer service abilities. If you're quick-thinking, proactive, communicative, and passionate about adventure, we want you on the team. You will collaborate with internal partners to address service needs and coordinate with Service, Vehicle, Delivery Operations, and Field Service Engineer teams. This role requires a resourceful leader with strong communication skills, fostering cross-functional interaction and a culture of continuous improvement to support Service teams and customers. Success in this role requires a customer-first mindset, adaptability in ambiguous environments, and a creative, flexible approach. Experience in automotive repair, process standardization, continuous improvement, and managing escalations is advantageous.

Responsibilities

• Follow Rivian repair procedures efficiently without compromising quality and safety
• Perform or assist with diagnosis, repairs, installations, and inspections on vehicles
• Support vehicle repairs outside of a service center setting
• Conduct road tests to ensure repair quality
• Manage parts operations including ordering, receiving, shipping, and inventory
• Stay updated with technical skills and training
• Support campaigns and containment initiatives
• Maintain accurate expense reports
• Build peer relationships and work under mentorship
• Maintain high-quality work with minimal supervision
• Collaborate effectively in a dynamic environment
• Provide service support to the field to assist the Service organization
• Communicate professionally in a customer-facing environment
• Document repairs accurately
• This role may transition between remote and on-site work, depending on the location of the service center within 90 miles or 2 hours of the employee's remote work location.
• Travel to support locations, including production plants, until a local Service Center opens

Qualifications

• HS Diploma or GED preferred
• Graduation from an accredited automotive repair school preferred
• At least one year of automotive repair experience preferred
• Proficiency with hand and power tools
• Ability to drive non-commercial trucks and trailers preferred
• Availability for a 40-hour workweek, including weekends and holidays; shifts may vary
• Ability to travel within the U.S. and Canada
• Valid driver's license with a clean record
• Experience with work order management systems
• Experience in start-up environments preferred
• Patience and eagerness to learn
• Strong organizational skills and attention to detail
• Physical ability to perform occupational tasks (lifting up to 50 lbs)
• Minimum age of 21
• No recent driving suspensions or revocations
• Fluent in English, both reading and speaking

Pay Disclosure

Salary Range for California Applicants: $28.13 - $32.19 per hour, based on experience and location.

Benefits: Comprehensive medical, dental, and vision insurance for full-time employees and their dependents, effective from the first day.

Equal Opportunity

Rivian is an equal opportunity employer, committed to fair employment practices and accessible hiring processes. Accommodations are available for persons with disabilities. Contact us at [e-mail].

Candidate Data Privacy

We collect and use personal data in accordance with applicable laws for recruitment purposes, including background checks and employment processing. Data may be shared internally and with service providers, and stored internationally, subject to laws of those jurisdictions.

We are not accepting applications via third-party services at this time.