Field Service Technician I

Zünd Systemtechnik AG; Austin (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Life Insurance

Long-term and Short-term Disability

401K Retirement Plan

Job summary

Zund America, Inc. is the US Headquarters for Zund Systemtechnik AG. The Field Service Technician I installs, troubleshoots, and maintains Zünd digital cutting systems at customer sites across North America, with occasional international travel.

This role also provides remote support and complete service reports with accurate documentation. Candidates should have technical schooling or equivalent field service experience, strong troubleshooting skills, and be capable of working independently

Qualifications

• Technical education or equivalent field service experience preferred.
• Strong mechanical, electrical, and pneumatic troubleshooting abilities.
• Good written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Willingness to travel up to 80% including overnight travel.

Responsibilities

• Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervision.
• Provide timely, accurate telephone and remote technical support.
• Prepare and submit service reports, warranty documentation, and expenses promptly.
• Document service activity and machine data in Salesforce CRM.
• Escalate complex issues to internal resources when needed.
• Train customers on equipment and software on-site and remotely.
• Support trade shows and demonstrations including some weekend travel.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic troubleshooting

Field service experience

Customer service

Salesforce familiarity

Microsoft Office

Education

Technical school education

Tools

Salesforce CRM

Microsoft Office

Job description

Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible.

Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers.

Summary/Objective

The Field Service Technician I is a customer-facing technical professional responsible for installing, troubleshooting, repairing, and performing preventative maintenance on Zünd digital cutting systems at customer sites across North America, with occasional international travel. This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to delivering excellent customer service.

What you would do:

• Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervision
• Provide timely, accurate telephone and remote technical support
• Prepare and complete all service reports, warranty documentation, expense reports, and related administrative tasks accurately and in a timely manner
• Accurately document service activity and machine data in Salesforce CRM
• Follow up on open service issues to ensure full resolution and proper documentation
• Escalate complex technical issues quickly and effectively to internal support resources
• Inspect returned parts, evaluate warranty claims, and process associated documentation
• Learn and become proficient in Zünd software and digital cutting system operations
• Train customers on proper use of equipment and software, both on-site and remotely
• Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel

What we require from you:

• Technical school education and/or one year of field service experience in a related industry is preferred but not required
• Strong mechanical, electrical, and pneumatic troubleshooting abilities
• Critical thinking and real-time problem-solving abilities with willingness to learn and apply new skills on the job.
• Self-motivated, reliable, honest, and capable of working independently under guidance
• Good organizational skills and attention to detail
• Willingness and ability to work flexible hours, including overnight travel up to 80%
• Strong written and verbal communication skills
• Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plus
• Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment.

Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).

Zund America, Inc. is an EEO employer.