Field Service Technician I

Zünd Systemtechnik AG; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

Life Insurance

Disability Insurance

401K Retirement Plan

Job summary

Zund America Inc., the U.S. HQ of Zünd Systemtechnik AG, provides cutting systems and software solutions to customers across North America.

The Field Service Technician I installs, troubleshoots, repairs, and maintains Zünd digital cutting systems at customer sites, with remote support and occasional international travel. This role emphasizes professionalism, strong technical aptitude, and a commitment to excellent customer service, with travel up to 80% and opportunities for growth within the

Qualifications

• Technical school education or 1 year field service experience preferred.
• Strong mechanical, electrical, and pneumatic troubleshooting abilities.
• Willingness to travel up to 80% with overnight travel.
• Good organizational skills and attention to detail.

Responsibilities

• Install, troubleshoot, repair, and perform preventive maintenance of Zünd equipment at customer locations with minimal supervision.
• Provide timely telephone and remote technical support.
• Prepare service reports, warranty documentation, and related tasks accurately and promptly.
• Document service activity and machine data in Salesforce CRM.
• Escalate complex issues to internal support resources as needed.
• Train customers on proper use of equipment and software, both on-site and remotely.
• Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Pneumatic troubleshooting

Problem solving

Communication skills

Independent work

Education

Technical school education

Tools

Salesforce

Microsoft Office

Job description

Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible.

Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers.

Summary/Objective

The Field Service Technician I is a customer-facing technical professional responsible for installing, troubleshooting, repairing, and performing preventative maintenance on Zünd digital cutting systems at customer sites across North America, with occasional international travel. This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to delivering excellent customer service.

What you would do:

• Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervision
• Provide timely, accurate telephone and remote technical support
• Prepare and complete all service reports, warranty documentation, expense reports, and related administrative tasks accurately and in a timely manner
• Accurately document service activity and machine data in Salesforce CRM
• Follow up on open service issues to ensure full resolution and proper documentation
• Escalate complex technical issues quickly and effectively to internal support resources
• Inspect returned parts, evaluate warranty claims, and process associated documentation
• Learn and become proficient in Zünd software and digital cutting system operations
• Train customers on proper use of equipment and software, both on-site and remotely
• Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel

What we require from you:

• Technical school education and/or one year of field service experience in a related industry is preferred but not required
• Strong mechanical, electrical, and pneumatic troubleshooting abilities
• Critical thinking and real-time problem-solving abilities with willingness to learn and apply new skills on the job.
• Self-motivated, reliable, honest, and capable of working independently under guidance
• Good organizational skills and attention to detail
• Willingness and ability to work flexible hours, including overnight travel up to 80%
• Strong written and verbal communication skills
• Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plus
• Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment.

Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).

Zund America, Inc. is an EEO employer.